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Most Helpful Customer Reviews
15 of 15 people found the following review helpful:
1.0 out of 5 stars
Avoid Ore International Products,
By
This review is from: ORE International H-57 Cherry Chess Table (Kitchen)
Made the mistake of purchasing this product as a Xmas gift for my out-of-state ten year old niece. Twice. The first one arrived in a mangled box with paper thin padding, and the base had a huge crack all the way down the middle. But it was pretty, so I returned it and ordered it again (for more money this time-- the original vendor was out of stock.)
The second one arrived with just days to spare before the holiday. The large pieces were all intact, and it wasn't until it was all assembled that we unwrapped a badly split drawer. Rather than return the whole, heavy table again, I called the company, Ore International, and asked if they could send me a replacement drawer. The friendly customer service rep assured me that there would be no problem. Well, there was. The drawer they sent was the wrong color. Wrong size. I called a second time and again was told that the correct piece would be shipped. So I gave the table with the broken drawer to my niece with an explanation that a new drawer was on its way. Received a call from Ore International two days later. Oops. Turns out that the table I had been sold was a discontinued model (and no, I didn't pay less for the old, outdated version.) No drawers were available. My only recourse would be to send it back to Amazon. Unfortunately, it was too late. Based on reassurances from Ore International representatives-- twice-- that they would take care of the problem and I would not have to return the whole table; it had been tightly assembled, the box thrown away and was now a two hour drive away at my niece's house. So, I'm out $135, more than a little embarrassed at having given a broken gift that's not going to get fixed, and never even received the courtesy of a reply to a letter of compaint to the company president.
6 of 6 people found the following review helpful:
1.0 out of 5 stars
very poor quality/don't order unless you enjoy returning,
By Caryn C Toney (KNOXVILLE, TN, US) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: ORE International H-57 Cherry Chess Table (Kitchen)
This would be a beautiful chess table if it had an ounce of quality too it. I've ordered two because of huge cracks in the wood and drawers. Both were defective, the second being worse than the first. Amazon shouldn't carry such junk as it gives them a bad name!
6 of 6 people found the following review helpful:
3.0 out of 5 stars
Damaged - low quality,
By jenw "jenwilliams_" (United States of America) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: ORE International H-57 Cherry Chess Table (Kitchen)
Update: was on sale again, so tried again - the table was easy to put together, really nice sitting in the living room, but missing the drawer knobs! We can't open the drawers very easily, hoping we can get replacements of just knobs sent.
--- Was extremely excited to order this table a month ago, but the Table Arrived Damaged -- the Base itself is a laminate that was cracked up the side with all this sawdust spilling out all over the box. After waiting several weeks for my refund to credit so I could order it again (they wouldn't do an exchange due to the "return not their fault"), the pricing on the table is now more than when I purchased it... I hesitate to order again (at a higher price!) when it was damaged the first time around.
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