A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.
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Book Description
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About the Author
Patricia Haddock is a communications and training consultant who helps her clients attract, retain, and develop employees, increase productivity and effectiveness, and improve written and oral communication skills. She specializes in teaching oral and written communications skills and self-development programs.
Patricia is a contract instructor for Foothill DeAnza Community College Business and Industry Institute and has served as a faculty member for the Management Academy of the City of Palo Alto, the National Judicial College, and the University of California Extension. She has authored or co-authored more than 600 magazine articles and 11 books, including 'The Time Management Workshop' (AMACOM). Her clients include Fujitsu, the IRS, General Dynamics, Standord Linear Accelerator, Varian, Stanford University, Kaiser Permanente, Wind River, and United Technologies. She is a member of the American Society of Journalists and Authors and the Society of Children's Book Writers and Illustrators.
www.patriciahaddock.com
Patricia is a contract instructor for Foothill DeAnza Community College Business and Industry Institute and has served as a faculty member for the Management Academy of the City of Palo Alto, the National Judicial College, and the University of California Extension. She has authored or co-authored more than 600 magazine articles and 11 books, including 'The Time Management Workshop' (AMACOM). Her clients include Fujitsu, the IRS, General Dynamics, Standord Linear Accelerator, Varian, Stanford University, Kaiser Permanente, Wind River, and United Technologies. She is a member of the American Society of Journalists and Authors and the Society of Children's Book Writers and Illustrators.
www.patriciahaddock.com
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Inside This Book
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First Sentence:
Every office needs someone who can manage the three W's so that customers receive quality service and the business is a success. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Crisp Publications New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Every office needs someone who can manage the three W's so that customers receive quality service and the business is a success. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Crisp Publications New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 9
books:
See all 9 books this book cites
1
book
cites this book:
- Effective Performance Appraisals (Crisp Fifty-Minute Books) by Robert B. Maddux on 4 pages
- Crisp: Leadership Skills for Women, Revised Edition: Achieving Impact as a Manager (50-Minute) by Haddock Patricia on page 3, page 74, and Back Matter
- Successful Negotiation (50-Minute Series) by Robert B. Maddux on page 81, and Back Matter
- Project Management, Revised (Fifty-Minute Series Book) by Marion Haynes on page 12, and Back Matter
- The Business of Listening by Diane Bone on page 64, and Back Matter
See all 9 books this book cites
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