Customer Reviews

Office Star Work Smart Screen Back Task Chair with T Arms, Black

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1 star:		(1)

 

 

I bought this chair in March 2008 - it was great but after five+ months, a welded metal part broke at the welds rendering the chair unusable. Fortunately it was under warranty. So I thought.

Strike 1: the chair broke on a Friday night and their customer service is strictly M-F. So there were two days of waiting just to get my claim in. I emailed their parts department and gave them all my information, the part numbers, the order numbers, etc.

Strike 2: they emailed back an order form for me to fill out - asking for the exact same information I had provided in the original email.

Strike 3: they accepted my order right away and said simply that UPS would send me an email when it shipped. Two weeks later, having heard nothing, I called. "The part is back-ordered and it will be six-to-eight *weeks*."

I contend this company never had any intention of honoring their warranty otherwise they would have had plenty of spares and a better parts replenishment strategy. Their warranty is simply false advertising.

I will not buy another chair (or anything else) from this supplier.