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Offshore: India's Services Juggernaut Kindle Edition

4.3 out of 5 stars 6 customer reviews

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Length: 294 pages Word Wise: Enabled

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Editorial Reviews

About the Author

Basab Pradhan is Sr. Vice President and Head of Global Sales and Marketing at Infosys. His career in the technology and offshore services industries began in 1994 with Infosys and has spanned various sales and business leadership roles. He lives in the San Francisco Bay Area and blogs at 6ampacific.com. Gaurav Rastogi is a Vice President at Infosys. He is an MBA from IIM Ahmedabad and an engineer from the Delhi College of Engineering. He writes about business and philosophy with a passion to convey his ideas in the most interesting and lucid way possible. He lives in the San Francisco Bay Area.

Product Details

  • File Size: 1113 KB
  • Print Length: 294 pages
  • Page Numbers Source ISBN: 0985048913
  • Publisher: Basab Pradhan and Gaurav Rastogi (January 27, 2012)
  • Publication Date: January 27, 2012
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B0072P9OQ2
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Enabled
  • Enhanced Typesetting: Not Enabled
  • Amazon Best Sellers Rank: #1,095,016 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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More About the Author

I work at Infosys Limited as the head of global sales and marketing. Having spent most of my career in the IT Services industry, I have had a ring-side seat to the creation and growth of the offshore services industry.

Coming out of nowhere in the early 90s, in two decades the offshore service delivery model has become the dominant way in how enterprise services are delivered in advanced economies. The industry's story is a fascinating one. It is also the story of an emerging India.

I blog at 6ampacific.com where you will find more information about me and my interests.

Customer Reviews

Top Customer Reviews

Format: Paperback
I began reading the book wearing multiple hats, reflecting on my prior experience in sell side of sourcing before finding myself on the other side of the fence.

Written by a couple of veteran Infosys employees, the book attempts to take a broad view of the offshoring industry. The authors draw on their Desi (South Asian) heritage with several anecdotes from Ramayana, monkey god Hanuman, references from Bollywood movie Sholay etc etc. I guess this comes from years of practiced self-deprecating humor that Indian offshoring salesmen have to adopt with western clients in order to dispel the notion that India, besides being a land of sadhus and snake charmers is also a land of cyber coolies (moniker used by authors). Interestingly, the cyber coolies are also prone to use such references in regular interactions with client managers when transplanted "onsite"

The first few chapters dwell on extensive context setting. These are perhaps useful for someone landing in Bangalore straight from the nineteen eighties, but for the rest of us providing and consuming offshoring IT services, it reads as summary of news clippings from the past two decades.

The authors conclude the book my musing about the "juggernaut" showing signs of slowing down. In the few years since I wrote my book on Offshoring IT Services, I continued to observe and learn a few things about the offshoring industry: especially the challenges facing the industry majors: weighed down by their own scale, lack of agility and responsiveness, the "usual" logistical issues of managing a maturing, mobile workforce, grappling with protectionism and visa hurdles in western markets.
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Format: Kindle Edition
Gaurav and Basab have written a must-read book for those in the Service Outsourcing marketplace - both for buyers and sellers. Some of the topics are speaking to actual conversations I am in every week.
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Format: Paperback
Thanks to Mr.Basab Pradhan and Mr. Gaurav Rastogi. This is an excellent book. This book has excited my company in India. The whole team learn't what value we are currently adding and what value we are supposed to add for the services we render to our clients.

Some of the good learning from this book are.

1. How to delink effort and revenue?
2. Identify the list of services in our client portfolio that can be traded using technology from offshore?
3. Cloud computing, business intelligence and analytics.
4. What environment is needed to execute projects? How to scale the team and resources faster once a relationship is deeply established with the clients.

Our marketing team read this book more than 2 times and their confidence level is boosted to a high level and we are seeing good results.
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