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More About the Author
Coming out of nowhere in the early 90s, in two decades the offshore service delivery model has become the dominant way in how enterprise services are delivered in advanced economies. The industry's story is a fascinating one. It is also the story of an emerging India.
I blog at 6ampacific.com where you will find more information about me and my interests.
Top Customer Reviews
Written by a couple of veteran Infosys employees, the book attempts to take a broad view of the offshoring industry. The authors draw on their Desi (South Asian) heritage with several anecdotes from Ramayana, monkey god Hanuman, references from Bollywood movie Sholay etc etc. I guess this comes from years of practiced self-deprecating humor that Indian offshoring salesmen have to adopt with western clients in order to dispel the notion that India, besides being a land of sadhus and snake charmers is also a land of cyber coolies (moniker used by authors). Interestingly, the cyber coolies are also prone to use such references in regular interactions with client managers when transplanted "onsite"
The first few chapters dwell on extensive context setting. These are perhaps useful for someone landing in Bangalore straight from the nineteen eighties, but for the rest of us providing and consuming offshoring IT services, it reads as summary of news clippings from the past two decades.
The authors conclude the book my musing about the "juggernaut" showing signs of slowing down. In the few years since I wrote my book on Offshoring IT Services, I continued to observe and learn a few things about the offshoring industry: especially the challenges facing the industry majors: weighed down by their own scale, lack of agility and responsiveness, the "usual" logistical issues of managing a maturing, mobile workforce, grappling with protectionism and visa hurdles in western markets.Read more ›
Some of the good learning from this book are.
1. How to delink effort and revenue?
2. Identify the list of services in our client portfolio that can be traded using technology from offshore?
3. Cloud computing, business intelligence and analytics.
4. What environment is needed to execute projects? How to scale the team and resources faster once a relationship is deeply established with the clients.
Our marketing team read this book more than 2 times and their confidence level is boosted to a high level and we are seeing good results.
Most Recent Customer Reviews
The book is an informative, and easy read. The people in the professional services industry and the client organizations will benefit the most in addition to people with interest... Read morePublished on February 22, 2012 by Anand Swaminathan
3 words mark the book - Anecdotes, Analogies and Analysis. The book helps anybody who is either in the industry or people who are interested from outside to understand the monster... Read morePublished on February 18, 2012 by Kiran Babu Chandra