Most helpful critical review
116 of 120 people found the following review helpful
BEWARE, you may get a cream that is MADE IN THAILAND, NOT USA
on January 11, 2014
I love this cream. Iʻve been using it for 2 years, and itʻs all the great things that people say it is. I recently ran out of it and decided, for convenience, to open a subscription with Amazon and have a jar sent to me every two months. I received my first order a couple days ago. As soon as I put it on my face, I noticed it was different. The formula that I'm used to always left my face feeling plump and soft, but this formula didnʻt do that at all. I looked at the jar and noticed it looked different from the empty jar of cream that I had used before. Mostly everything about the two jars was the same, except the one I got from Amazon was a deeper color red, and the silver cover did not say OLAY on the top (like it does in the photos on Amazon). When I picked up and read the box, it said MADE IN THAILAND. I went back to the Amazon website to read itʻs product description, and it clearly says MADE IN THE US. So I called the OLAY number that was on the box to speak to a representative. After explaining the situation, she said basically that they are a global company and have factories and distribution centers all over the world, but that any Olay Regenerist Micro Sculpting Cream sold in the USand Canada is made in Puerto Rico. So..neither the USA or Thailand. She went on to say I would have to speak to the seller to find out where they are receiving their product from. So I called Amazon and spoke to a Customer Service Rep, and he didn't really have an answer for me either, just saying that he will notify those in charge that the product description doesnʻt match the actual product. He did cancel my subscription, and refunded me the cost of the first jar. Overall, the return experience was awesome, I had no problems with it.
This isnʻt to say things made in Thailand arenʻt good quality, but this formula is just different. It could be a number of factors...the difference in the water...who knows. Bottom line is, I ordered a product that Amazon is advertising as MADE IN THE US and received something MADE IN THAILAND, that had suspicious packaging and felt different. I would save yourself the trouble of returns and buy it from your local drugstore until Amazon figures out where their product is coming from.