Most Helpful Customer Reviews
49 of 49 people found the following review helpful:
1.0 out of 5 stars
Horrible experience, February 18, 2010
This review is from: One Dozen Red Roses + 12 FREE
I ordered these flowers for my mother's birthday, 2/17, on 2/16 in the early afternoon Mountain time to be delivered the next day. I expected 24 red roses in a red vase to be delivered just like the picture leads one to believe.
The flowers never arrived on the 17th. When I contacted Pro-Flowers, they advised me that they did not receive the order until 10:39AM 2/17 and do not do same day delivery but the flowers would be delivered the next day. Ok, I can understand this. A day late is not acceptable but I can deal with it. Amazon must have had technical issues.
The flowers were delivered 2/18. There were only 12 with a white vase. Of the 12, 8 were tiny roses. Nothing at all like the picture which is displayed.
I spoke with Christine and explained the issue. She apparently had computer issues but could give me no information beyond the fact they were delivered because she had computer issues. She tried to transfer me to a supervisor, where I held for over 20 minutes and finally tried calling back. Spoke with Babbette, who pulled up the order. When I asked when the order was placed, she also placed me on hold for a few minutes. She came back and when I explained that the situation was not acceptable, she placed me on hold again for 5 minutes. At this point, she offered to replace them; however, the gift that I purchased to bring joy and a smile became nothing more than a headache. She blamed Amazon's system and beyond the fact that only 12 were delivered, they delivered on time.
I will pay the additional money next time and order from another company who can deliver on what they advertise.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
18 of 18 people found the following review helpful:
1.0 out of 5 stars
Disappointed... Extremely!!!, May 12, 2010
This review is from: One Dozen Red Roses + 12 FREE
Flowers arrived limp and dead. I had ordered Roses, but they sent me something else. I don't know what they are, because they are mostly dead. The first impression is the one that counts. The recipient was very disappointed and thought it was done on purpose to piss her off. No replacement flowers, refund, or resending the correct ones will undo the damage. Thanks ProFlowers.
First I only complained (did not ask for a refund out right) because I had one more day fordelivery. "Mike" assured me I would get them the following day in the morning, so I waited. I did not receive the order by 10AM so I called. They had no record of a replacement order and said they have over 200 employees with many "Mikes". When I requested same day delivery (because of my problem), they said they could not deliver the same day, even though they offer this service online. So now it is Friday and mother's day is on Sunday. I don't have any Roses with a refund that means nothing.
STAY AWAY FROM THESE GUYS. I also have experience with 1800flowers, but they also made mistakes sending the wrong/dead flowers. To be fair, they only screwed up 1 time out of 7 orders. But that one time was enough for me to look like a cheap fool and go to ProFlowers, and now this! Walk to your local florist and have them deliver the old fashion way.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
54 of 64 people found the following review helpful:
1.0 out of 5 stars
Awful experience, June 4, 2009
This review is from: One Dozen Red Roses + 12 FREE
I try to buy this flowers for my mother .
The site says "order it in the next 4 minutes if you want to ensure the delivery by may 29."
It was two days earlier than the real date I was interested, but I go for it.
I place the order, and the next saturday (may 30) I write to them because the flowers does not show up, asking if they can't send it on sunday i should place an order with a diferent suplier...anyway the wrote to me the next monday: Your order was already cancel.
I wrote them again and tell them that, as they don't answer to me, I asume that they are actually sending the flowers and I have nothing, so please, send it anyway...
Thay reply: Your order was not delivery, and It will never be delivered.
So rude
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
|