What makes the difference between an ordinary professional and an extraordinary one? A mastery of business manners. That’s why Ann Marie Sabath’s pocket-sized guide to business etiquette emergencies is indispensable for new hires and college graduates just starting out, as well as a valuable tool for career veterans looking to add finesse to their workplace repertoire.
Unlike typical business etiquette manuals which run over with irrelevant advice, One Minute Manners is the source for quick solutions to the most awkward situations any professional will ever face at work—as taught by Sabath during her twenty years of domestic and international etiquette consulting for Fortune 500 companies.
In her trademark, easy-to-understand style, Sabath assists professionals in overcoming awkward situations such as:
A bore has latched on to you at a company event. How do you tactfully break away?
You’ve mistakenly forwarded a confidential message to the wrong person. Now what?
You show up for a client meeting only to realize that you’re dressed too casually. What do you do?
You want to introduce a client; however, his name has escaped you. What do you do to get the person to say his name?
Covering everything from how to deal with the fallout of a hasty e-mail to discreetly letting a server know you are picking up the bill for everyone at the table, One Minute Manners minimizes business awkwardness and maximizes your chances for professional success.
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Book Description
Editorial Reviews
From Booklist
It is acres away--in terms of directness and simplicity--from Emily Post. Yet it is just in time for today's harried managers, new-to-the-workforce employees, and those who want a speedy refresher in the etiquette of business. New York corporate consultant Sabath expands her expertise to solve more than 130 work dilemmas quickly--often, in less than a paragraph. The format is straightforward--headline, statement of situation, then solution, all divvied up into eight topics: in the workplace, communicating correctly, business dress conundrums, office politics, and meeting manners; dining dilemmas; social events; travel manners; and international etiquette emergencies. Obviously, many could be cross-referenced, such as chasing potential employers (send a letter after leaving a voice mail), dealing with grapevine gossip (direct it to the targeted individual), Casanova Joe (mention your SO or spouse . . . several times). As always, honesty is the best policy, especially when changing behaviors. Barbara Jacobs
Copyright © American Library Association. All rights reserved
Copyright © American Library Association. All rights reserved
Review
“One Minute Manners offers quick, practical answers to the everyday situations we face in the workplace. From mastering the handshake to avoiding e-mail gaffes, this book serves as a survival guide for senior managers and entry-level employees alike. More than just preventing a faux pas, Sabath illustrates how playing your cards right at work can actually help advance your career.”
—Rod Kurtz, senior editor, Inc.com
“Ann Marie Sabath does a great job succinctly looking at common, everyday work situations and providing guidance for any new or seasoned professional.”
—Meg Flournoy, associate director, Career Management Center, Duke University Fuqua School of Business
“Helpful and concise. A clever, quick read for anyone who deals with people on a regular basis—that would be everyone in business.”
—David Crompton, vice president, merchandising, Waterford Wedgwood
“Lots of gems to support anyone who cares to make a good impression. A great refresher on public behavior. Astute, perceptive and comprehensive.”
—Sean Hoolehan, president, Golf Course Superintendents Association of America
—Rod Kurtz, senior editor, Inc.com
“Ann Marie Sabath does a great job succinctly looking at common, everyday work situations and providing guidance for any new or seasoned professional.”
—Meg Flournoy, associate director, Career Management Center, Duke University Fuqua School of Business
“Helpful and concise. A clever, quick read for anyone who deals with people on a regular basis—that would be everyone in business.”
—David Crompton, vice president, merchandising, Waterford Wedgwood
“Lots of gems to support anyone who cares to make a good impression. A great refresher on public behavior. Astute, perceptive and comprehensive.”
—Sean Hoolehan, president, Golf Course Superintendents Association of America
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
5.0 out of 5 stars
One Minute Manners,
This review is from: One Minute Manners: Quick Solutions to the Most Awkward Situations You'll Ever Face at Work (Hardcover)
One Minute Manners is a must for every executive and sales person.
The tips shared in this book are easy to read and understand. This book should be mandated for every graduate entering the buisness world. After 25 years in sales, I was amazed at how many important tips I learned. This book shows us a better way of doing business !! Laura Kozlowski AVP GMAC Mortgage
4 of 4 people found the following review helpful:
5.0 out of 5 stars
A practical tip on every page,
This review is from: One Minute Manners: Quick Solutions to the Most Awkward Situations You'll Ever Face at Work (Hardcover)
Every tip in Ann Marie Sabath's book, One Minute Manners, is priceless. You have one chance to make a first and lasting impression. The problem is that we don't know when or where that one chance is going to happen. This book covers multiple areas in which behavior, etiquette, manners, and protocol come into play. It will help your prepare for your "one chance."
I've also seen Ann Marie conduct workshops on the topic of business etiquette. She is awesome. Anyone can benefit from her workshops and new book "One Minute Manners." A quick read and wonderful resource. Buy a copy for your kids too. They're probably not learning this information in school but it could be the information they need to truly succeed and advance in the profession they eventually choose. I can recall countless stories from recruiters in which and awkward moment has lost a candidate a job opportunity. Tim Koegel, Presentation and Media Consultant Author of, The Exceptional Presenter: A Proven Formula to Open Up and Own the Room
8 of 10 people found the following review helpful:
3.0 out of 5 stars
Common Sense and the Golden Rule,
By Thomas M. Loarie (Danville, CA USA) - See all my reviews (VINE VOICE) (TOP 1000 REVIEWER) (REAL NAME)
Amazon Verified Purchase(What's this?)
This review is from: One Minute Manners: Quick Solutions to the Most Awkward Situations You'll Ever Face at Work (Hardcover)
The jacket on Ann Marie Sabath's "One Minute Manners" claims this book is indispensable for new hires and college graduates just starting out, as well as a valuable tool for career veteran. This "pocket-sized guide," while not comprehensive, may be a good primer for those new to the world of business but I doubt it will serve much use for most veterans.
Sabath wrote this `how to' for those wanting to advance their career by exhibiting a mastery of business etiquette. She believes her unspoken strategies for will allow a person to stand out in the crowd and distinguish one from the competition. Sabath in "One Minute Manners" has collected 151 rules of etiquette to help people navigate the many common awkward situations that are a daily fact of common life. The book is broken into eight categories for easy reference: * In the workplace - from situations ranging from helping others to establish rapport and helping others to remembering names and managing unexpected cell phone interruptions. * Communicate directly - from the question of following-up after a job interview (an oft asked question), when you do not want to write a letter of reference to handling a person who is always trying to read your computer screen. * Business dress conundrums - from how to package yourself for the business setting to when show up underdressed. * Office politics and meeting manners - from dealing with out of turn chatter, the grapevine to respecting other's space. * Dining dilemmas - from saying grace, unpleasant situations with a boss to toasting and handling poor restaurant service. * Social Events - from juggling appetizers and drinks, the business gift to mingling. * Travel manners - from traveling with the boss to overindulging in snacks at the company's expense. \ * International Etiquette Emergencies - subjects such as ordering a cappucino in Italy (morning only) All of Sabath's rules are based in common sense and on the "golden rule." You will, however, find a few that will make you scratch your head and wonder why they were included, such as when the power goes out at a business dinner, one should resort to the use of candles; putting your finger to your mouth and saying Shhh! when you are listening to a speaker and the people behind you are talking; and asking someone to move if they are in your seat on an airplane, as long as there are no suitable alternatives. Those who travel international extensively will find Sabath's "International Etiquette Emergencies" wanting. There are books such as "French or Foe" dedicated to local customs that will serve the international traveler much better. And those who are interested in the breakdown in personal etiquette will find Lynn Truss' "Talk to the Hand" a good whack to the head. In "Talk," Truss defines and analyzes six areas in which our dealings with strangers seem to be getting more unpleasant and inhuman.
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