One Night at the Call Center: A Novel and over one million other books are available for Amazon Kindle. Learn more
Qty:1
  • List Price: $15.00
  • Save: $2.48 (17%)
FREE Shipping on orders over $35.
Only 3 left in stock (more on the way).
Ships from and sold by Amazon.com.
Gift-wrap available.
Add to Cart
FREE Shipping on orders over $35.
Used: Very Good | Details
Sold by bacobooks
Condition: Used: Very Good
Comment: *****FREE 2-DAY SHIPPING with Amazon Prime. Great Buy*****
Add to Cart
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

One Night at the Call Center: A Novel Paperback – May 1, 2007


See all 4 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle
"Please retry"
Paperback
"Please retry"
$12.52
$7.34 $0.01

Frequently Bought Together

One Night at the Call Center: A Novel + Five Point Someone: What Not to Do at IIT + 2 States: The Story of My Marriage
Price for all three: $38.92

Some of these items ship sooner than the others.

Buy the selected items together

NO_CONTENT_IN_FEATURE

Image
Looking for the Audiobook Edition?
Tell us that you'd like this title to be produced as an audiobook, and we'll alert our colleagues at Audible.com. If you are the author or rights holder, let Audible help you produce the audiobook: Learn more at ACX.com.

Product Details

  • Paperback: 320 pages
  • Publisher: Ballantine Books (May 1, 2007)
  • Language: English
  • ISBN-10: 0345498321
  • ISBN-13: 978-0345498328
  • Product Dimensions: 0.7 x 5.2 x 8 inches
  • Shipping Weight: 8 ounces (View shipping rates and policies)
  • Average Customer Review: 2.7 out of 5 stars  See all reviews (28 customer reviews)
  • Amazon Best Sellers Rank: #218,756 in Books (See Top 100 in Books)

Editorial Reviews

From Publishers Weekly

This bestselling Indian import feels more like a half-baked business-inspirational tract than a novel, as if a washed-up motivational speaker wrote a spec script for The Office and set it in an Indian call center. The prologue sets up the novel as a story told to the author by a fellow passenger on an overnight train to Delhi. Perennially put-upon narrator Shyam Mehra is denied a promotion and learns his ex-girlfriend and current officemate Priyanka has agreed to an arranged marriage with a man in Seattle. Another friend and colleague, Vroom, hates the job and their boss, but likes the money. Co-worker Rhadhika's marriage crumbles after she learns of her husband's affair. And Esha feels guilty about what she's done in pursuit of her dream of being a model. Meanwhile, they learn that the company they work for has decided to lay off workers and that their boss is taking credit for work they've done. And then, the hook: God calls, offering the crew a four-point plan for success. Lackluster writing and a preachy tone cripple what could have been an interesting premise. (May)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist

Business has been lagging lately at Connections, the Delhi call center for a large U.S. computer and appliance company. Twenty-six-year-old agent Shyam, known to his American callers as "Sam," is less concerned about his career than his breakup with coworker Priyanka. (She recently consented to an arranged marriage with a wealthy Indian expat.) Sam's other twentysomething colleagues have troubles of their own: aspiring model Esha takes desperate measures to secure gigs; Radhika suffers humiliation at the hands of an unfaithful spouse; and Varun, aka Vroom, drives at dangerous speeds to cope with personal and professional distress. The bane of the staff's existence is their jargon-spewing boss, Bakshi, who blithely assumes credit for his employees' work. One particularly tense evening (which happens to be Thanksgiving Day in the U.S.), the Connections staff take a break from the office--and receive a life-altering call. Bhagat, an investment banker based in Hong Kong, renders engaging characters and a provocative premise. Allison Block
Copyright © American Library Association. All rights reserved

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Don't want to reveal what happens, but whatever happens is unrealistic and lame.
ReadersRUs
Bad writing, America-bashing, bad storylines, nonsensical ending, and moderately interesting characters.
Abhishek Awasthi
To be honest it is racism at it's ugliest and apparently Indians as a nation have no problem with it.
Abhishek Govindu

Most Helpful Customer Reviews

Format: Paperback
This quick, engaging story about the problems in the lives of six call center workers in India, portrays the plight of young Indians who in their desire to move up the socioeconomic ladder, ironically find themselves exploited by a distant and uncaring American corporation and restricted by outdated cultural traditions.

I enjoyed the story and the writing style, although I thought the "phone call from God" plot twist toward the end was rendered with all the subtlety of a self-help book (I'm surprised God didn't number the "valuable life lessons" for our convenience).

Forgiving that, my main gripe with this book is that neither the characters nor the author seemed to quite grasp the aforementioned "valuable life lessons".

The reason I say this is that in the story, Americans are portrayed individually (as callers into the call center) as fearful, lazy, stupid, warmongers who unfairly enjoy a better lifestyle than Indians - and collectively (in the form of corporations) as the personification of evil, unfairness and oppression. And so, the characters' economic problems are blamed on the selfish, stupid Americans who oppress them. Fair enough - every story needs a bad guy.

But yet, even after God shows up on the scene and dispenses the aforementioned "valuable life lessons" (take responsibility for your own lives, stop blaming others, stop making excuses) Americans (and the boss, as a stand-in for the Americans) are still the scapegoat, and the characters use their newfound self-confidence and perspective on life to exact REVENGE!!!
Read more ›
3 Comments Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
11 of 14 people found the following review helpful By Annapurna Saripella on April 16, 2008
Format: Paperback
Chetan's second book..One Night At the Call Center...is a mediocre piece of work. The narrative is very similar to his first book..Five Point Something. Chetan should stick to what he knows best and what he has experienced first hand. This book about call center lives is very superficial. The only thing you know is that the characters have call center jobs. But the rest of the story is about their personal problems and personal crisis..even that is so mundane. I was expecting something more in-depth about call center jobs.

The comments on Americans were lame and totally uncalled for. It's very juvenile and not expected from someone of Chetan's education and exposure. I am an Indian and have lived in the US for 13 years and recently moved back. I have seen more Indians since my coming back, to be rude, insensitive and disrespectful. They way some of them treat the maids and low paid workers is utterly shameful.

We are by far the most discriminatory society than any other. Which other nation discriminates among it's own people on the basis of religion, caste, state, language, dialect, sect and subsect, color of skin and gender? Why do obssess over a light skinned and light eyed female celebrity?

The book has taken a very flippant attitude towards the west. Calling them "fat, loud, thick and divorce all the time" was a demeaning dig at Americans. And that too in front of God. And God seems to be in agreement to those adjectives.

Chetan must be living in a make believe Indian world...in Hong Kong. It's time he saw a Bollywood movie or soap serial or a reality show or even listen to the news and find out how loud and unclear we are about everything.

Good luck with your next book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By Adithya on August 25, 2012
Format: Kindle Edition
I should say this book doesnt even deserve one star. Having read chethan bhagat 5 point someone i wanted to try his other works. 5 point someone was a good read But almost all other books have been a total disappointment. so i have decided not to touch any of his awful books anymore.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By ReadersRUs on August 12, 2008
Format: Paperback
This novel does give a glimpse of call center life. That is a new lifestyle in which mostly young Indian workers go to work in the night with 2 AM meetings; plush with money, exposed to opposite gender at night, indulge in amorous activities; are stressed out and angry at Americans who gave them the job in the first place. I don't know how much of that is true, but it is quite depressing.

The author's language attracts reader with its simplicity and contemporary nature. He does grip you for first 100 pages. After that it becomes boring. There is a dramatic event which brings a twist. But in my opinion, the author couldn't complete the novel in a realistic manner. Don't want to reveal what happens, but whatever happens is unrealistic and lame.

The attitude shown towards American is disheartening. The author portrays them as dumb and arrogant, which exposes his (and call center employees') lack of understanding about Americans. It is true that some people treat call center workers with disdain. It is also true that some people are clueless. But duh ... if someone is not cluless and happy with service why would one call a call center? "Gee I totally know how to operate my washing machine but I still want to spend time to talk to a call center agent".

Overall I love Chetan's style. It is easy reading and to some extent entertaining. I absolutely loved his first novel. So there is a good potential for him.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Customer Images

Most Recent Customer Reviews

Search

What Other Items Do Customers Buy After Viewing This Item?