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The most helpful favorable review
The most helpful critical review
5.0 out of 5 stars
Great Shoes, Wonderful Customer Service
My husband and I saw these shoes on ABC's Sharktank, and I thought they were an awesome idea. I ordered one soul and 4 tops, including a "strappies" top. One of the straps broke (probably my fault) and I called the company and they shipped a new strap with overnight delivery free of charge. The shoes are extremely comfortable and versatile, and the customer service has...
Published 4 months ago by Ben Burton
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0 of 1 people found the following review helpful:
1.0 out of 5 stars
lousy customer Service, Not for Women of a Certain Age
I bought two pair of these shoes; the heels came with three tops; the flats came with two tops and I bought one top separately. I do not feel comfortable walking in the flip flops or heels and asked if they could be returned. They responded the next day that they could be returned for a credit only. I then asked if the tops could be returned also that came with the...
Published 7 months ago by Marge1118
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Most Helpful First | Newest First
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5.0 out of 5 stars
Great Shoes, Wonderful Customer Service, September 21, 2011
My husband and I saw these shoes on ABC's Sharktank, and I thought they were an awesome idea. I ordered one soul and 4 tops, including a "strappies" top. One of the straps broke (probably my fault) and I called the company and they shipped a new strap with overnight delivery free of charge. The shoes are extremely comfortable and versatile, and the customer service has been wonderful in my experience.
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0 of 1 people found the following review helpful:
1.0 out of 5 stars
lousy customer Service, Not for Women of a Certain Age, June 9, 2011
I bought two pair of these shoes; the heels came with three tops; the flats came with two tops and I bought one top separately. I do not feel comfortable walking in the flip flops or heels and asked if they could be returned. They responded the next day that they could be returned for a credit only. I then asked if the tops could be returned also that came with the heels. I was going to exchange for the sling back tops which have a strap. Their policy is you have 14 days in which to return. When I didn't hear from them I wrote again asking if they were trying to run the clock down. I received a reply saying that they that already responded. I wrote back again including the same email that I included previously proving that I asked the second question and did not have a reply. My 14 days have passed and I still have not received a reply. If you order from them BEWARE - there are no refunds. Just about everyone accepts refunds. Some may charge a restocking fee but they will give you a refund. There's nothing else they sell that I would use the credit on. I wasted over $160. :(
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