Customer Reviews

Onkyo DRC500 DVD Player and Receiver

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(7)

 

 

Very difficult to set up and use. There's nothing intuitive about its setup or use.
The unit I bought in Feb 03 has never worked right. DVD sound is horrible. Just received it back after 2.5 months in the repair shop and now it has no sound at all - from any source.
Onkyo USA has shown total lack of concern, as has Circuit City, where I bought it.
Don't waste your money on this piece of junk.

I bought the Onkyo DR-C500 to replace my very old Sony receiver, old Sony 5 CD player, and my cheapo DVD player. I like the idea of having one unit to de-clutter my home entertainment center. However, after less than 8 months of owning I've come to accept that this thing is a total piece of junk and I will never buy another Onkyo product. It cannot read 90% of the burnt audio CDs (I have tried many different brands) and it will not read many DVD videos, including rented ones that, when returned to the rental place, play fine in their DVD player. It is in for warranty work right now, but it has done this since new so I doubt it will improve, seems to be a design flaw. I wish I would have bought new a Sony receiver and DVD player instead of this hunk of junk. I've actually had to buy another cheapo DVD player to read whatever the Onkyo won't. Also, when playing CDs it does not automatically repeat/go to the next disc, you have to switch it to repeat mode every time you switch to CD/DVD play mode, otherwise it will just play 1 CD.

This unit is a piece of junk from Onkyo. I bought this unit 4 months back and for past 3 months its in the service center. I bought this unit since it had both reciever and 5 DVD progressive scan player. I was very happy for the first 2 weeks but it started giving me trouble reading DVD's after that. It took me a week or 2 to realize that its a technical fault in the system. I gave it to authorized service centre and they repaired it saying that there was a problem with the belt that drives the carousal Changer. The system was fine for one day then the carousal disc tray wasn't going inside and there were more problems now compared to the previous one. Its still at the service center and technician's say that they are not getting enough support from Onkyo and they are not replacing the product either because the system behaves inconsistently. sometimes it works sometimes it doesn't. If Onkyo is not able to fix it or replace this product then whom should I go and talk to. Please suggest

I never write reviews, but I had to in this case. Total Junk! Low receiver rating and a poor excuse for private enterprise... Onkyo sickened me with this product so much that I will never buy from them again...

I have never been so disgusted with a product in my life. I could only hope that Onkyo goes bankrupt due to the most unbelievably poor customer support they have given for this boat anchor. I will absolutely NEVER buy another Onkyo product and will do everything in my power to ensure that I spread this to every person possible. It is painfully obvious that Onkyo is aware that this thing is junk and should have recalled every one made and given any sucker who bought one 100% of there money back. I would have given this thing 0 starts if I could.

I've had this unit for about four years now and it worked for the first year with very few problems. I would get that "disc err", but would mess with it a couple times and it would start playing. I wish I had sent it in for repair while it was still under warranty. The problem has become far too common and rarely plays anything now. We've cleaned it over and over and still doesn't make a difference. This unit is a waste of money! This unit is clearly flawed and Onkyo is either refusing to acknowledge it or they just don't care enough about their customers to do anything about it. This was my first Onkyo purchase and it will be my last.

This thing is junk and Onkyo refuses to give any support. Do not buy this product or any other Onkyo product.

All other reviewers had reported a problem or two with this unit, one even claiming it has a system fault, but for the last couple of years it has never given me one problem. I wonder why - I do use the unit heavily almost every day for playing both DVDs and CDs.

Set-up might not be an idiot-proof, but it is not difficult at all, either, only if you can read the operating manual, which is written in plain English. English is not my primary language, but it is easy to understand even for me.

I am not very easy to please (in fact I did call a DVD player I tried before this one (Samsung) "a piece of junk," and I would not give some other equipments in my entertainment center 5-star), but I can certainly give this unit a 5-star rating.