David Gammel's Online and On Mission was instrumental for us in planning and executing a complete rebuild of our website over the course of 2011. One of the most important things about Gammel's intelligent approach is encouraging executives to consider the strategic purpose of a website - from a set of discrete choices. For many people tasked with managing this essential function of an organization, understanding technology and navigating a dizzying array of options is not familiar territory, but strategic thinking and understanding an organization's mission really is. Online and On Mission helped us be a better partner to the vendors we have chosen to work with; we manage the strategy, they manage the technology.
After all, a website is like many other communications media - a conduit for specific information - and that information must come first, and must ultimately further the mission of the organization. Gammel never forgets this, and uses real-world examples to reinforce the point.
As we planned our website overhaul, my copy became first flagged with notes for my team, and eventually rather battered as I kept it at hand for so many discussions. Our overhaul was part of a larger strategic shift to deliver member value in a more customized way. We're not all the way there yet, but this book will help us choose and sequence the web-based technology projects that will take us further on the journey. This book is part of my personal toolkit.