"Only the Best on Customer Service" is one of a series of "Only the Best" books that feature great ideas for improving your life and your business from some of America's top speakers, trainers, consultants and authors.
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About the Author
Scott McKain is one of the nation's leading experts of personal and professional development. He is one of only one hundred members of the "Professional Speaker Hall of Fame." Other honorees include the late Norman Vincent Peale, Art Linkletter, Zig Ziglar and Ronald Reagan. He is a member of Speakers Roundtable, a group of twenty business speakers considered to be the best in the world. Other members of the Roundtable have included such notables as Dr. Ken Blanchard of "The One Minute Manager" and Brian Tracy, author of "The Psychology of Selling."
McKain's clients are a "Who's Who" of corporate America: IBM, GE, AT&T, Honeywell, Conseco, New York Life and literally thousands more. He travels the world lecturing on the topics of business development, personal growth and customer relations.
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Most Helpful Customer Reviews
3.0 out of 5 stars
A few good nugets,
By SWestlake (Phoenix, AZ USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Only The Best On Customer Service (Only The Best Series) (Paperback)
Not much new if you've read other customer service books but a good way to get lots of ideas from a large group of writers and speakers in one book.
4.0 out of 5 stars
Timeless Tips,
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This review is from: Only The Best On Customer Service (Only The Best Series) (Paperback)
The customer service stories in this book are well written and applicable to nearly any type of business. A very good primer for dealing with customers. Interesting array of authors.
Steve Krupnik Author, Pawnonomics: A Tale of The Historical, Cultural, and Economic Significance of the Pawnbroking Industry
3.0 out of 5 stars
Customer Service,
Amazon Verified Purchase(What's this?)
This review is from: Only The Best On Customer Service (Only The Best Series) (Paperback)
This book contains a lot of excellent stories on customer service. It brings a lot of good ideas to light.
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Inside This Book
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First Sentence:
When I graduated college a friend came up to me after the commencement ceremony and asked me what I was thinking. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
exceptional customer service, customer delight, creating moments, great customer service Key Phrases - Capitalized Phrases (CAPs): (learn more)
Shep Hyken, Certified Speaking Professional, Home Depot, National Speakers Association, Sue Pistone, The Emmerich Group, American Express New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
When I graduated college a friend came up to me after the commencement ceremony and asked me what I was thinking. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
exceptional customer service, customer delight, creating moments, great customer service Key Phrases - Capitalized Phrases (CAPs): (learn more)
Shep Hyken, Certified Speaking Professional, Home Depot, National Speakers Association, Sue Pistone, The Emmerich Group, American Express New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 10
books:
See all 10 books this book cites
5
books
cite this book:
- Thank God It's Monday: How to Build a Motivating Workplace by Roxanne Emmerich on page 177, and page 179
- Only The Best On Success (Only The Best Series) by Larry H. Winget on page 29
- Customer Service: How to Achieve Total Customer Satisfaction by Malcolm Peel on page 92
- Personal Power by M. Ford on page 143
- Puppies for Sale by Dan Clark on page 191
See all 10 books this book cites
- Thank God It's Monday: How to Build a Motivating Workplace by Roxanne Emmerich in Back Matter
- The Loyal Customer: A Lesson From a Cab Driver by Shep Hyken in Back Matter
- Only The Best On Leadership (Only The Best Series) by Shep Hyken on page 91
- LawTalk Quotations About Lawyers And The Law by Larry Winget in Back Matter
- CEO Tools: The Nuts-n-Bolts of Business for Every Manager's Success by Kraig Kramers in Back Matter
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