Customer Reviews

Ontel Products RAH-MC6 50' Roll-A-Hose Garden Hose

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(20)

 

 

I purchased this product after being wooed by an infomercial. After 3 uses, it sprung a huge leak. Yes, it's covered by a 10 year warranty, but what they don't tell you is that it costs approximately $6 to send it back, and then you need to enclose a check for $5.95 to have it returned. If it's going to leak after 3 uses each time, do the math. Not a bargain.... There is no number to call to complain. And if you look online, there are many different manufacturers of this product and you have to locate the one you purchased from in order to get a chance at reaching someone-although most of them are order only websites. They obviously are making a killing off of unwary consumers. Don't buy this! And if you do, buy from a store where you can return it when it inevitably starts to leak!

This was the third hose I bought for the new house, and as the other reviewers learned- another great idea, so poorly executed it is not worth taking for free.

1) The hose must be entirely unwound before turning on the water, leaving a tangle of kinked, flimsy hose at your feet.
2) Leave even a few inches on the reel (as I did) and the entire assembly explodes once the water starts running. The reel has no room for the hose to expand- so it presses against the cheap plastic reel and blows it apart.

I've learned when it comes to hoses, you get what you pay for and quality is not inexpensive.

I purchased this hose and in using it only a few times, it began to leak. I looked over the 10 year warranty and found that I would need to return the product via mail, pay the postage for returning the product, and include a check for $5.95 to cover the company's cost to ship a replacement. Thinking that maybe I had just gotten a defective hose, I returned it as specified and received another. Upon a couple of uses, the second one began leaking also. This product is a waste of money and I would advise anyone considering purchasing this product to decide against it.

This product is awful. I bought 4. All 4 leaked during the first use. The leaks are huge too. If the hose touches any object (step, stone, plant) it tears immediately. The hose must be completely unwound before use. Rolling up the hose is a time consuming effort as one waits hours for the water to get out of the hose. My best advice is to avoid this product at all cost.

I purchased three of these from a national home improvement retailer. On the second use, two of the hoses developed leaks near the couplings. It's a good idea poorly implemented. I do not recommend purchasing this item. (I give it one star only because the review system wouldn't let me leave a rating of "-")

Like everyone else, mine burst after three uses. I saved myself 12 bucks by just throwing the hose away. If yours breaks, I suggest you do the same. AVOID THIS PRODUCT LIKE THE PLAGUE.

I bought this hose and absoulty loved it. Easy storage great overall. However, after the third or forth time I used the hose it began to leak so bad it is no longer usable. I would not recommend this produt to any one planning on a long term relationship. The product is a great idea, but, would hate for the fire department to rely on such a lousy product. To compare at all to the flexable fire hose is rediculous. The only matching chacteristics is the flexability of the hose. I admit it folded up nice and took up little space when I through it in the trash. I suppose from a environment stand point it does have some value. Don't waste your money.

I bought a hose like this, but made by a different company. I wish I didn't waste the money. The idea is slick, but the product is far from it. The first time I used it, I unwinded the entire reel before turning on the water. The water was stopped by any little twist or flattened spot and gushed out the side of the hose. I was trying to clean out a birdfeeder, and ended up with wet shoes and a dirty, wet birdfeeder.

Do not buy this, or any other flat hose unless you can personally try it out first.

It's a great idea to have a hose that neatly rolls up and can be stored away. That is why I bought this hose. I used it every day for 2 months. Then the liner inside the hose split open in the middle and no water reaches the end. It is very important to let the ALL of the water out of the hose before you roll it back up. It is difficult to roll up the hose without it twisting around, which I suspect is not good for the liner seam. Also, rinse off the hose if it gets dirty before you roll it up. I think I'll stick to a standard hose.

Is there a 0 star category?

I got suckered into the dream of a flat folding host. It DOES NOT work. And once used, good luck trying to return it. Once water fills 50 ft of this ..., good luck squeezing it out. Remember, you need to pull out the full 50' before being able to use it.
One of the fantastic advantages of such a flexible hose is that it kinks very easily! In order to use it, you need to have the entire 50' in a flat straight line! Ever wonder why firemen lay out the firehose before they can use it? And, that's with the full pressure of a fire hydrant to blast the water. Good luck building pressure to inflate this tube with your tiny 3/4 inch water supply pipe!
To make matters worse, the material gets holes easily.
I'd like to ... the genious who came up with this idea.