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Ooma Telo Free Home Phone Service (Discontinued by Manufacturer)

by ooma
4,926 customer reviews
| 888 answered questions

List Price: $129.99
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Ooma Telo
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  • Revolutionary device that gives you free calls within U.S. and low rates for international calls. Pay only applicable taxes and fees
  • Works with any corded or cordless phone; easy installation with no computer required. Not compatible with Ooma Scout.
  • Includes caller-ID, call-waiting, 911, and many other calling features
  • Includes 60-day free trial of Ooma Premier -- a suite of enhanced calling services features
  • Includes everything needed for installation; backed by 30-day money-back guarantee and extendable 1-year warranty
32 new from $82.36 25 used from $40.00 5 refurbished from $69.99

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Frequently Bought Together

  • Ooma Telo Free Home Phone Service (Discontinued by Manufacturer)
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  • Ooma HD2 Handset
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  • Ooma Linx Wireless Accessory for Ooma Telo and Office
Total price: $172.06
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Product Description

Style: Ooma Telo

Product Description

Free home phone service with Ooma; Free calling in the U.S. to any phone number; caller-ID, call-waiting and 911 included; No computer or headset required; Option to keep your existing phone number; Low-cost international rates starting at pennies per minute

From the Manufacturer

Ooma Telo
Ooma Telo
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Ooma Telo Free Home Phone Service

The Ooma Telo allows you to call anywhere in the U.S. for free - after purchase of the Ooma Telo all you pay is applicable taxes and fees. The Telo is easy to set up and even easier to use. Simply connect the device to your high-speed Internet and then to your existing phone. You don't need to use a computer or wear a headset to make and receive calls. In fact, your telephone will work as it always has, just without the costly monthly bills. With the Ooma Telo, you'll be calling and saving money within minutes.

Ooma Telo Map
Free Calls in the US

Free Calls in the U.S. and Low International Rates

With its sleek design and enhanced calling features, the only thing that's not impressive about the Ooma Telo is the price tag. The Ooma Telo allows you to enjoy free calls within the United States and low international rates, resulting in savings on your phone bills.

Easy Installation with Your Existing Phones

The Ooma Telo has been designed for intuitive and easy installation: simply connect it to your router and your existing home telephone. Most customers are connected and making calls in less than 15 minutes. If you've got any questions, the Ooma support site is loaded with dozens of articles, diagrams, tips, and friendly help.

15 minute setup

Get Peace of Mind with 911 Alerts

Going out shouldn't be cause for concern when you leave your kids with a babysitter or when you're caring for a loved one. Gain some peace of mind with 911 Alerts. If anyone dials 911 from your Ooma phone, we'll immediately send a text message to your cell phone letting you know. You'll instantly be alerted that there's a problem, and can respond to the situation appropriately.

Port Your Existing Phone Number

For a one-time fee, Ooma gives you the option of retaining your current telephone number. If you prefer to change numbers, you can choose a new number in almost any calling area in the US at no extra cost.

Exclusive Web Portal

My Ooma is the online command center for your Ooma system. You can check your voicemail and call logs, configure your preferences, upload your Contact List, update your 911 address and much more. Access My Ooma anytime and anywhere that you have an Internet connection, even from your mobile smartphone.

Ooma PureVoice HD

Crisp, Clear Voice Quality with No Dropped Calls

PureVoice HD technology allows Ooma to deliver clear audio even when substandard calling conditions exist. It includes:

Advanced Voice Compression: Ooma uses an advanced voice compression algorithm that consumes over 60% less bandwidth than standard VoIP technology. That leaves you with more bandwidth for your other online activities, and increases the likelihood that your voice traffic will be delivered.

Wire-speed Quality of Service: Even though Ooma uses only a fraction of the bandwidth of standard VoIP technology, those packets need to arrive without delay for optimal quality. The Ooma Telo prioritizes voice packets without slowing down the rest of your network. This way you can enjoy crystal clear calls even as you're uploading your latest video clips.

Adaptive Redundancy: Network packet loss is the enemy of VoIP - dropped packets can cause voice to sound stuttered or garbled. The Ooma Telo detects packet loss on your Internet connection and automatically sends redundant packets to boost the clarity of your phone call.

Encrypted Calls: Ooma takes your privacy seriously. We leverage the same encryption technology that governments use to protect classified data to protect your conversations. This makes Ooma even more secure than the traditional landline.

High Definition Technology: HD Voice technology doubles the fidelity of your phone calls by capturing twice the speech information of a standard voice call (yes, that even includes your landline). When you and the other caller both use an Ooma Telo Handset or other HD compatible phone, your voice will sound more natural than ever.

Ooma Telo Opened Up

Sophisticated Technology Meets Elegant Design

The Ooma Telo is a small, always-on, network-managed, secure Linux computer packed with processing power to keep your calls clear and reliable.

Ooma is a full router capable of prioritizing voice data and directing traffic to ensure the most reliable phone service. Features include:

  • USB port supports Wi-Fi and Bluetooth accessories and provides future expansion opportunities.
  • Built-in speaker provides you the ability to screen calls prior to answering.
  • Touch sensitive keypad provides one-touch access to Voicemail and other frequently used features.
  • Built-in DECT 6.0 supports optional Ooma HD2 Handsets and Ooma Linx remote phone jacks for superb sound, security and range.
  • Built-in dual 450 MHz processors and 1Gbyte non-volatile memory provides the power for Ooma PureVoiceTM, including HD Voice and Adaptive Redundancy for a more natural sounding voice without stuttering or interruption.

What's in the Box

The package contains an Ooma Telo device, an Ethernet cable, an AC adapter, and Quick Start Guide.

Why You Will Love the Ooma Telo

  • Free U.S. Calling: Free calls within the U.S. After purchase of the Ooma Telo, you pay only applicable taxes and fees.
  • Superior voice quality: Crystal-clear voice quality with PureVoice HDTM technology.
  • Feature rich: Includes voicemail, caller-ID, call-waiting, 911, online call logs, and many other features.
  • 911 Alerts: Get notified the when 911 is called from your Ooma number.
  • Voicemail: Listen to messages hands-free from the built-in speaker with one-touch voicemail access. You can also listen to your voicemail remotely from any phone or web browser.
  • Free In-Network Calling: Call other Ooma number anywhere in the world for free.
  • Free Trial: Includes 60-day free trial of Ooma Premier -- our suite of enhanced calling features


  • High-speed fixed-line Internet connection (cable, DSL, fiber-optic)
  • 256 Kbps upstream network speed (384 Kbps recommended)
  • Corded or cordless home phone, or optional Ooma HD2 Handset
  • Intended for residential use only

Technical Details

  • Works with any corded or cordless phone; easy installation with no computer required.
  • Includes voicemail, caller-ID, call-waiting, 911, and many other calling features
  • Includes everything needed for installation
  • High-speed Internet, online activation, and credit card required.

Product Details

Style: Ooma Telo
  • Product Dimensions: 5.5 x 2 x 7.5 inches ; 14.1 ounces
  • Shipping Weight: 1.8 pounds (View shipping rates and policies)
  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B002O3W4LE
  • Item model number: 100-0211-100
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (4,926 customer reviews)
  • Amazon Best Sellers Rank: #11,017 in Office Products (See Top 100 in Office Products)
  • Product Warranty: For warranty information about this product, please click here
  • Date first available at January 1, 2009

Customer Reviews

Most Helpful Customer Reviews

1,151 of 1,201 people found the following review helpful By Ashok Aiyar on October 15, 2009
Style Name: Ooma Telo
We purchased an Ooma Hub & Scout in April 2009 to replace a Vonage VoIP connection. We are very satisfied with the hub, and therefore purchased an Ooma Telo for a second location. This review describes our Ooma Telo experience so far, and compares it to the Hub/Scout.

The Telo is well designed and sleek. The controls are touch controls and very sensitive. There is a USB port in the back - presumably for future expansion. Like the hub, there are two RJ45 ethernet jacks - one to connect to the "internet", and the second to connect to one's home network. There are also two RJ11 phone jacks. One to connect to your existing landline, should you have one, and decide to integrate the landline and Telo. The other is to connect to your phone.

The setup instructions are simple. While it is recommended that the Telo be connected directly to your cable/dsl/wimax modem (i.e. before your router), it works equally well after the router. We chose to connect the Telo to the router rather than the modem.

We were treated to a red & blue patriotic light show for about 20 minutes when the Telo was first plugged in, while it apparently downloaded firmware/software updates. I was a little puzzled by this, but presumably there have been updates from the release date (October 1) to our purchase date (October 3), or the first set of units were shipped without the latest firmware/software on them. In either event, there has been a second firmware/software update since then, so clearly Ooma are keen to improve Telo as feedback/complaints from early adopters rolls in.

Unlike the Hub, the Telo doesn't support the Scout. But this doesn't mean the Telo cannot provide a dial tone at other phone jacks in your house.
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1,576 of 1,720 people found the following review helpful By Anonymous by Necessity on December 29, 2009
Style Name: Ooma Telo
February 11th, 2011 -- update:

It's been a little over a year since I wrote this review. Approximately 6 months after installing the Telo, I wrote an update that outlined an issue that diminished my initial enthusiasm about it. That update concerned an annoying delay that we experience, likening some conversations to that heard with 2-way radios, where it's easy for users to "talk over" one another.

This update, however, reports on the failure of my unit and Ooma's customer service response in addressing it.

Sometime during the post-Christmas, year-end holiday chaos, my I noticed that when I would press the Play button on the unit to play back messages, there apparently weren't any messages to play. But I use the feature found in the Premier service that allows you to listen to the messages online, so I didn't really think too much about it and didn't really seriously consider that it was a failure of the unit. After things settled down into the new year, I did look into it and discovered that it was, indeed, a defective Telo.

I called Ooma support and they told me 'Too bad - your warranty expired LAST YEAR!' Yeah, they were right -- it expired on December 29th, 2010 and it was now January 2011. They steadfastly refused to consider the hustle & bustle of the holidays, and said that I hadn't reported it before the warranty expiration, so there was nothing they could do for me. I reported my experience in their customer support forum online.

Several days later, I received an email offering an extended warranty for $39.99. I checked to make sure that they would replace the device under the extended warranty, despite the fact that I was purchasing it after the original warranty had expired and the unit had already been reported as defective.
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132 of 140 people found the following review helpful By M. L. Yoshihara on October 15, 2009
Style Name: Ooma Telo
I have installed two Ooma (Core) devices bought through Amazon. I have Comcast cable for my internet connection. I accepted a new telephone number that was provided by Ooma free of charge and installation and everything was without incident. Overall process took about an hour.

The other Ooma (Core) device was installed using AT&T DSL with number porting. This was a "Nightmare and a half" and I hope that I can gift some pointers to anyone reading this review as a step in the right direction. If you want to keep your existing telephone number, you need to request a "number port" from Ooma. This is a basic form that you fill out and complete, pay a $39 fee and wait a minimum of 6 weeks. This is the time that it takes for Ooma to port your existing number from AT&T as they had mentioned to me that the FCC is involved and this is why there is so much bureaucratic wait time.

Unfortunately, there is no easy way to keep DSL and operate an Ooma device. AT&T recommends a "dry loop" service. This means that your phone line will be disconnected and you will have an internet connection through a non-working phone jack. DSL works by your existing telephone number attached to your internet connection. Believe me, AT&T will give you the "run-around" for days and days and tell you how impossible this is to do and by the end of all of this'll just want to return this Ooma device back to Amazon and forget about "free" phone service forever.

Persistence pays off and this is what you would have to do. Step one...disconnect your internet DSL service, but request that your telephone number remain active. Your phone number must remain active in order for Ooma to port this number and it must remain in active status for at least 6-8 weeks.
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