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Product Description
Amazon.com
Get the most out of your Ooma Telo with the official Ooma Telo Cordless Handset. Thanks to DECT 6.0 technology, the handset provides enhanced sound quality as well as security. It places all of Ooma's features at your fingertips, including one-touch voicemail access, second line service, and phonebook access. If you're an Ooma Premier subscriber, the handset also allows you to take full advantage of advanced features like private voicemail and personal number settings. Quite simply, you'll be able to enjoy premium phone features without having to worry about nickel-and-dime service fees.
Ooma: The New Way to Call
Switching to Ooma lets you enjoy all the benefits of a local and long distance telephone service, but without the high costs or monthly bills. By adding an Ooma Telo to your landline and to your high-speed Internet service, you can make calls anywhere in the United States for free, without any monthly charges. At the same time, international calls will be pennies on the dollar. And by replacing your landline with an Ooma Telo Cordless Handset, you can immediately access all the great calling features that Ooma offers.
NOTE: The handset requires an Ooma Telo (sold separately.) Each Ooma Telo can support up to four handsets.
 Synch the handset to the Ooma Telo (sold separately) at the touch of a button . |
 Secure calls, clear reception. |
 Featuring caller ID, instant second line, voicemail access and more. View larger. |
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Switching to Ooma lets you enjoy all the benefits of a local and long distance telephone service, but without the high costs or monthly bills. By adding an Ooma Telo to your landline and to your high-speed Internet service, you can make calls anywhere in the United States for free, without any monthly charges. At the same time, international calls will be pennies on the dollar. And by replacing your landline with an Ooma Telo Cordless Handset, you can immediately access all the great calling features that Ooma offers.
DECT 6.0 Technology for Maximum Clarity
The Ooma Telo's sound quality has often been described as "better than a landline." With the Ooma Handset, you'll enjoy even greater clarity. It features DECT 6.0 technology, which guarantees reception and security without interfering with your local Wi-Fi network. It also maximizes your handset's range, allowing you to wander freely about your house while talking.
Advanced Voicemail Features
The Ooma Handset helps you make the most of Ooma's superior voicemail options. At the touch of a button, you can listen to your voicemail from anywhere in your house. If you're screening your calls, you can activate the "Do Not Disturb" mode and forward all of your calls to voicemail. You can even record your calls to voicemail by pressing the "Sent to Voicemail" button after you've picked up the phone.
Online Phonebook Access
The Ooma Handset allows you to download your entire online phonebook and access it at any time. You'll be able to look up and dial numbers from anywhere in the house, without having to refer to your address book first.
Caller ID for Effective Call Screening
With the Ooma Handset, you'll know who's calling before you answer the phone. The Ooma Handset displays the incoming caller's number, allowing you to avoid unwanted calls. If you don't recognize the caller, you'll have the option to listen to their message first and then decide whether you want to pick up.
Instant Second Line
If you share your house with a phone hog, Ooma's Instant Second Line feature presents a solution for you. When the line is already in use, you can simply pick up a second Ooma Handset and get a fresh dial tone. Up to two separate calls can be made simultaneously.
Personal Number
With an affordable Ooma Premier subscription, you'll gain access to the Personal Number feature. This feature allows you to create a unique phone number for everyone in the family. Multiple numbers can be mapped to the same handset, but you can make each number ring distinctively so you know who the call is for. Up to nine additional numbers are allowed.
Add Unwanted Callers to Your Blacklist
The Ooma Handset also allows you to instantly add unwanted callers to your blocked list. If telemarketers are harassing you, simply press the "Blacklist" button to avoid future calls.
Loud, Clear Speakerphone
The Ooma Handset features a built-in speakerphone with loud and crisp sound. When you need to multitask, just activate the speakerphone for hands-free conversation.
Intercom
With the intercom feature, you can use multiple Ooma handsets like walkie-talkies to communicate with family members from room to room. You can also use the intercom to transfer calls between different handsets.
Detailed Call Log
The Ooma Handset's detailed call log helps you keep a meticulous record of your phone history. It allows you to view all incoming calls, outgoing calls, and call duration.
What's in the Box
Ooma Telo Handset, cradle, A/C adapter, battery.
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Product Description
Cordless home phone featuring DECT 6.0 technology and HD Voice Ready for twice the clarity of normal phone calls. Convenient access to your contacts and other enhanced features right in your hand. Ooma Telo required, supports up to 4 handsets.
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Customer Reviews
Most Helpful Customer Reviews
151 of 165 people found the following review helpful
By Tech Fan
I got this phone as a bonus freebie with a paid one-year Premium subscription on the ooma Telo. I chose the handset because you must have at least one ooma Telo handset to use the second line feature (available with Premium subscription) of the Telo, and I liked the idea of being able to access my Telo voicemails from the handset. But, when the handset arrived, I was a bit disappointed (see below the feature lists for Positives/Negatives and comparison).
Notable Handset Features:
DECT 6.0 technology
Intercom between handsets
Online phonebook
Caller ID
One-touch voicemail access
Speakerphone
Call log
Premier-enabled Handset Features:
Instant 2nd line
Do not disturb
Send to voicemail
Personal number
Private voicemail
Call screening
Phone Menu Features:
Do not disturb mode
Call Forwarding mode
Auto Answer
Auto Hangup
Voicemail speaker mode
Call screening (you can remotely listen to voicemails as they are left, and pick up in the middle)
Incoming call ring
Ringer volume
Earpiece volume
Speaker volume
Handset software update feature (must place phone in charger base)
NOTE: At the time the handset was released, the Telo base only supported ONE handset. Ooma plans to release a future firmware around 12/4/2009 that will enable more than one handset.
Battery pack note: The handset uses a NiMH battery pack, model HB1001.
Positives:
1. You can turn on "Do not disturb", to prevent ringing.
2. Apparently, you can set Call Forwarding, though I haven't done so.
3. You can screen calls from the handset, when away from the Telo base unit.
4. You can retrieve voicemails from the Telo without being at the base unit.
5. Even when someone else is using the primary Telo phone line (with Premium service), you can make outgoing calls on "line 2". That's handy when you have others trying to use the phone a the same time. You can't access the "second line" of the Telo base unless you use the Telo handset.
6. Using the handset, you can send a call to voicemail by pressing a button. That is handy if someone has something that you want to write down but don't have a pen and paper handy. You can pick it back up using the call screening feature.
7. You can get a second phone number and assign it as a private line to a particular handset, with its own voice mail.
Negatives:
1. It has no headset jack, doesn't seem to support a wireless headset. It does have a speakerphone feature, but I prefer a headset for privacy.
2. I'm not a fan of how it is shaped. The back of the phone is smooth and round, but where the face meets the outer edge, the phone has a sharp edge. My personal preference is for rounded corners because it just feels better.
3. The contrast of the handset's LCD is not very good. Even on maximum, it looks a bit faint to me, regardless of the angle of viewing, in a normally lit room. Also, the typeset used on the LCD is tiny, which might be hard on older eyes.
4. The charging base has a very bright blue LED on the front (similar to the Telo base's blue backlighting but brighter). If it is put anywhere in visual range, it is very distracting, especially in a dark room. Taping over that LED might help.
5. The Telo handset is supposed to have HD call quality, but I haven't noticed better call quality than that of my Panasonic KX-TG6445. In fact, it sounds a bit more tinny and metallic than my Panasonic, with a slight hiss in the background. That sound quality comparison is when comparing the Panasonic connected to the telephone input on the Telo base.
Comparison to Panasonic KX-TG6445 Panasonic Dect 6.0 Titanium Black Cordless Phone with Answering Machine (KX-TG6445T):
I bought the Panasonic set specifically to go with the Telo base unit since I could put the base in my closet (with my Telo base unit and Internet router), and then have cordless access around the house. I bought the Panasonic set because the Telo handsets weren't available at the time I bought my Telo base. The Panasonic phone has a headset jack, and a belt clip. The Panasonic also has larger type on the LCD than the Telo handset, with better contrast. The LCD quality, features, call quality, and feel in my hand are all superior to the ooma Telo handset. Also, the Panasonic uses generic AA-size NiMH rechargable batteries, which can be cheaply replaced when they wear out.
I realize this is ooma's first handset, but I wish they had done a better job. If they had used the Panasonic as a benchmark, they would have put out a much better phone. Unless you plan on using the second line or other special features of the ooma Telo, you don't need the handset. The voicemail and call screening features are available from the Telo base unit.
Notable Handset Features:
DECT 6.0 technology
Intercom between handsets
Online phonebook
Caller ID
One-touch voicemail access
Speakerphone
Call log
Premier-enabled Handset Features:
Instant 2nd line
Do not disturb
Send to voicemail
Personal number
Private voicemail
Call screening
Phone Menu Features:
Do not disturb mode
Call Forwarding mode
Auto Answer
Auto Hangup
Voicemail speaker mode
Call screening (you can remotely listen to voicemails as they are left, and pick up in the middle)
Incoming call ring
Ringer volume
Earpiece volume
Speaker volume
Handset software update feature (must place phone in charger base)
NOTE: At the time the handset was released, the Telo base only supported ONE handset. Ooma plans to release a future firmware around 12/4/2009 that will enable more than one handset.
Battery pack note: The handset uses a NiMH battery pack, model HB1001.
Positives:
1. You can turn on "Do not disturb", to prevent ringing.
2. Apparently, you can set Call Forwarding, though I haven't done so.
3. You can screen calls from the handset, when away from the Telo base unit.
4. You can retrieve voicemails from the Telo without being at the base unit.
5. Even when someone else is using the primary Telo phone line (with Premium service), you can make outgoing calls on "line 2". That's handy when you have others trying to use the phone a the same time. You can't access the "second line" of the Telo base unless you use the Telo handset.
6. Using the handset, you can send a call to voicemail by pressing a button. That is handy if someone has something that you want to write down but don't have a pen and paper handy. You can pick it back up using the call screening feature.
7. You can get a second phone number and assign it as a private line to a particular handset, with its own voice mail.
Negatives:
1. It has no headset jack, doesn't seem to support a wireless headset. It does have a speakerphone feature, but I prefer a headset for privacy.
2. I'm not a fan of how it is shaped. The back of the phone is smooth and round, but where the face meets the outer edge, the phone has a sharp edge. My personal preference is for rounded corners because it just feels better.
3. The contrast of the handset's LCD is not very good. Even on maximum, it looks a bit faint to me, regardless of the angle of viewing, in a normally lit room. Also, the typeset used on the LCD is tiny, which might be hard on older eyes.
4. The charging base has a very bright blue LED on the front (similar to the Telo base's blue backlighting but brighter). If it is put anywhere in visual range, it is very distracting, especially in a dark room. Taping over that LED might help.
5. The Telo handset is supposed to have HD call quality, but I haven't noticed better call quality than that of my Panasonic KX-TG6445. In fact, it sounds a bit more tinny and metallic than my Panasonic, with a slight hiss in the background. That sound quality comparison is when comparing the Panasonic connected to the telephone input on the Telo base.
Comparison to Panasonic KX-TG6445 Panasonic Dect 6.0 Titanium Black Cordless Phone with Answering Machine (KX-TG6445T):
I bought the Panasonic set specifically to go with the Telo base unit since I could put the base in my closet (with my Telo base unit and Internet router), and then have cordless access around the house. I bought the Panasonic set because the Telo handsets weren't available at the time I bought my Telo base. The Panasonic phone has a headset jack, and a belt clip. The Panasonic also has larger type on the LCD than the Telo handset, with better contrast. The LCD quality, features, call quality, and feel in my hand are all superior to the ooma Telo handset. Also, the Panasonic uses generic AA-size NiMH rechargable batteries, which can be cheaply replaced when they wear out.
I realize this is ooma's first handset, but I wish they had done a better job. If they had used the Panasonic as a benchmark, they would have put out a much better phone. Unless you plan on using the second line or other special features of the ooma Telo, you don't need the handset. The voicemail and call screening features are available from the Telo base unit.
80 of 86 people found the following review helpful
By E. Smelser
Amazon Verified Purchase
I almost passed on this phone because of the reviews, well I am glad I didn't. The latest firmware updates really stabilize's this phone (it is use's blue tooth). It acts as a second line for out going calls without a second phone number or can be a second phone with it's own phone number. Think about it, you don't have to have the premier service to make two different outgoing calls. When someone calls into my home the phone rings just like the other phones. While VoiP has a bit better quality than a cell phone (at least in the rural areas), it is not the quality of a land line. When I called Ooma to get clarification on the second telephone number, I was answered promptly and politely. In an era of the cell phone quality being good enough, not having a phone bill makes this an easy purchase.
44 of 46 people found the following review helpful
By renatae33
Amazon Verified Purchase
Update: Ooma has released a new handset, which it claims has smartphone features, for about %60. I'm planning on purchasing after I see how it goes for others. It's my understanding it has a different battery technology, so hopefully the battery problem will no longer be an issue. The price is about 1/3 of what I have noticed here for the old one. I'm holding out for the new handset and wouldn't buy this one again.
I've had this handset about two years now, and I've been having serious battery problems for the last two months. It often discharges while in the charging cradle, so I have to disconnect the battery for a minute or two in order to get it to begin charging again, about once every week or two. In addition, outside of the cradle I am getting less than 15 minutes of talk time directly out of an overnight charge.
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I was hesitant to purchase this product because of some of the prior reviews, but the people who had trouble seem to have the first handset version and also purchased before the firmware upgrades, which have significantly improved user experience. Upgrades have been frequent, and they are very easy to access from the menu on the handset. Simply select "handset setup" then "HS SW update" and you are directed to place the handset into the cradle while the update downloads. Simple, and achieves all the promised features some have said they couldn't access.
What we like best about this is that it has the feel of a quality handset. It is just the right weight and size in your hand, neither flimsy nor too bulky and is very pleasant to hold. I like the streamlined look and feel. It fits in the hand and next to the face perfectly. The velvety keys are soft against the face and you don't feel as though you are being jabbed by buttons, nor is there heat emitted like some handsets. The so-called "sharp" edges are not sharp at all, but merely angular and don't come into contact with the face. There is no danger of cutting your face or hands with them. Instead, they serve as a grip for the phone, so that it does not slide out of your hand despite having so many smooth, curved surfaces.
It syncs well with the Ooma Telo system, (which you need to purchase so it will function,) so that you can enter your phonebook items online, then easy download them to the handset with one click. You can screen your calls, as you can set it to function like an answering machine, to broadcast the caller's message in order to decide whether to answer or not - the advantage being that it is portable. You can use the unit to retrieve your voice mail from anywhere in your home. If you purchase the Premier Service for $9.95 a month, you can customize ringtones and assign virtual numbers so that each person in the household will get a personalized ring from his/her callers. The first virtual number is free; after that there is a charge for additional numbers.
The light up keypad is easy to read and mostly easy to use. The most difficult part about it is one needs to get used to where to push the navigation ring in order to access different features. It's also a bit difficult to compress the menu key because of its position and size. It has a "recall" feature which will bring up many previously dialed numbers - rather like the "redial" key but you can see each of the numbers before you dial, and storage goes far beyond just one number or even one day's worth of calls. If the number you've called is in your Telo phonebook, the label you've used will also appear on the recall list, such as "Mom cell."
It took me a little while to "get" how to search the phonebook, as it seemed to come up with unrelated numbers, but you can enter more than just the first letter of the name, and the more letters you enter, the narrower and more on target the search becomes.
The worst part of the set is the screen. It is not too bright and not that easy to read. It's not impossible for these older eyes, either. Just a bit more dated than one would expect. Also it is not white on black as pictured, which would have been great. That's the only inaccuracy in the picture and I can't figure out why they did that. The only other difference in appearance is there is no Ooma symbol on the headset, and it just says, "Ooma."
With features like "instant second line" which, if you purchase the Premier service, allows you to pick up the phone and get a dial tone even if your resident phone hog is already on the line, the conveniences far outweigh the drawbacks. The handset also will display the name and number of the person that phone hog is talking to, and gives you an option to join the conversation or use the virtual second line.
If you purchase Premier service, you can assign an actual number to the virtual second line. It can be in any area code in the country, so if most of your family lives in a different area code, you can choose one local to them to give them a break on fees to call you! Hard to beat!
There is also a log list of calls made to or from the handset, and when you select a call to display, it will also display whether the call was missed or not, and if not, the length of the call.
What is neat about "MyOoma" online system for setting up and using your handset, is there is a complete log of all your calls to and from the headset, and the "Dashboard" keeps a running total of the top five callees or callers to your phone, with the number of minutes displayed beside their names, and a complete running total for the month's usage - a lot easier to access and use than say, our T-Mobile online log, which is a nightmare compared to this. You will know at a glance who is talking the most to whom, and whether their usage is out of hand.
Call clarity is great. The only time I've had a problem hearing someone is if there is something going on at their end.There is a walkie-talkie like lag at times if both are trying to talk at once, you won't hear anything while you are both trying to talk, which can be pretty annoying.
All in all, the phone gives you the best of the Ooma service at your fingertips, and that's a good thing.
I've had this handset about two years now, and I've been having serious battery problems for the last two months. It often discharges while in the charging cradle, so I have to disconnect the battery for a minute or two in order to get it to begin charging again, about once every week or two. In addition, outside of the cradle I am getting less than 15 minutes of talk time directly out of an overnight charge.
------------------------------------------------------------------------------
I was hesitant to purchase this product because of some of the prior reviews, but the people who had trouble seem to have the first handset version and also purchased before the firmware upgrades, which have significantly improved user experience. Upgrades have been frequent, and they are very easy to access from the menu on the handset. Simply select "handset setup" then "HS SW update" and you are directed to place the handset into the cradle while the update downloads. Simple, and achieves all the promised features some have said they couldn't access.
What we like best about this is that it has the feel of a quality handset. It is just the right weight and size in your hand, neither flimsy nor too bulky and is very pleasant to hold. I like the streamlined look and feel. It fits in the hand and next to the face perfectly. The velvety keys are soft against the face and you don't feel as though you are being jabbed by buttons, nor is there heat emitted like some handsets. The so-called "sharp" edges are not sharp at all, but merely angular and don't come into contact with the face. There is no danger of cutting your face or hands with them. Instead, they serve as a grip for the phone, so that it does not slide out of your hand despite having so many smooth, curved surfaces.
It syncs well with the Ooma Telo system, (which you need to purchase so it will function,) so that you can enter your phonebook items online, then easy download them to the handset with one click. You can screen your calls, as you can set it to function like an answering machine, to broadcast the caller's message in order to decide whether to answer or not - the advantage being that it is portable. You can use the unit to retrieve your voice mail from anywhere in your home. If you purchase the Premier Service for $9.95 a month, you can customize ringtones and assign virtual numbers so that each person in the household will get a personalized ring from his/her callers. The first virtual number is free; after that there is a charge for additional numbers.
The light up keypad is easy to read and mostly easy to use. The most difficult part about it is one needs to get used to where to push the navigation ring in order to access different features. It's also a bit difficult to compress the menu key because of its position and size. It has a "recall" feature which will bring up many previously dialed numbers - rather like the "redial" key but you can see each of the numbers before you dial, and storage goes far beyond just one number or even one day's worth of calls. If the number you've called is in your Telo phonebook, the label you've used will also appear on the recall list, such as "Mom cell."
It took me a little while to "get" how to search the phonebook, as it seemed to come up with unrelated numbers, but you can enter more than just the first letter of the name, and the more letters you enter, the narrower and more on target the search becomes.
The worst part of the set is the screen. It is not too bright and not that easy to read. It's not impossible for these older eyes, either. Just a bit more dated than one would expect. Also it is not white on black as pictured, which would have been great. That's the only inaccuracy in the picture and I can't figure out why they did that. The only other difference in appearance is there is no Ooma symbol on the headset, and it just says, "Ooma."
With features like "instant second line" which, if you purchase the Premier service, allows you to pick up the phone and get a dial tone even if your resident phone hog is already on the line, the conveniences far outweigh the drawbacks. The handset also will display the name and number of the person that phone hog is talking to, and gives you an option to join the conversation or use the virtual second line.
If you purchase Premier service, you can assign an actual number to the virtual second line. It can be in any area code in the country, so if most of your family lives in a different area code, you can choose one local to them to give them a break on fees to call you! Hard to beat!
There is also a log list of calls made to or from the handset, and when you select a call to display, it will also display whether the call was missed or not, and if not, the length of the call.
What is neat about "MyOoma" online system for setting up and using your handset, is there is a complete log of all your calls to and from the headset, and the "Dashboard" keeps a running total of the top five callees or callers to your phone, with the number of minutes displayed beside their names, and a complete running total for the month's usage - a lot easier to access and use than say, our T-Mobile online log, which is a nightmare compared to this. You will know at a glance who is talking the most to whom, and whether their usage is out of hand.
Call clarity is great. The only time I've had a problem hearing someone is if there is something going on at their end.There is a walkie-talkie like lag at times if both are trying to talk at once, you won't hear anything while you are both trying to talk, which can be pretty annoying.
All in all, the phone gives you the best of the Ooma service at your fingertips, and that's a good thing.
Most Recent Customer Reviews
1.0 out of 5 stars
Poor Product.
Phone does not work all the time. Poor quality. Had to return item several times and I still have problems. I gave up!
Published 1 month ago by Richard Rosen
1.0 out of 5 stars
Don't buy !!!
At first glance the Ooma Telo system gives a good impression. Fact however is that the system has many technical problems.
We had 4 Telo phone systems and 2 Telo handsets. Read more
We had 4 Telo phone systems and 2 Telo handsets. Read more
Published 2 months ago by Charles L. Lufkin
1.0 out of 5 stars
Watch Out!
We bought two Ooma DECT 6.0 handsets in August, 2011. The batteries died. Two new batteries were purchased direct from Ooma. Read more
Published 2 months ago by Country Doc
5.0 out of 5 stars
Wireless Phone with Talent!
The OOMA is a great way to cut your costs for telephone service, and this handset adds twice the flexibility by allowing access to a second line (with Premier subscription), plus... Read more
Published 3 months ago by l.b.
3.0 out of 5 stars
Selling after a year
Replacing phone system with corded system. Used with the Telo base you can utilize 2 phone calls with one phone line.
Published 3 months ago by D. Henderson
3.0 out of 5 stars
Needs work
it broke fast and some of the buttons stop working . . . . . . . . . .
Published 3 months ago by Ramiran2
5.0 out of 5 stars
better than the generation 2 handset
love ooma have enjoyed the service for 3 years....all you need to use ooma is wi-fi & there is also an ap for your cell
Published 4 months ago by bobbypin
1.0 out of 5 stars
Total junk, doesn't work, too expensive. Fails on every count.
I used to have the original Ooma base station, then upgraded to the new Ooma Telo, and at the same time I needed to replace the Panasonic DECT phone system I had since the... Read more
Published 4 months ago by Matt M
3.0 out of 5 stars
So so phone
Got this for our Ooma Telo, which has been a great investment. This phone, not so much.
Pros:
Fully integrated with Telo, so all the features of the Telo are... Read more
Pros:
Fully integrated with Telo, so all the features of the Telo are... Read more
Published 4 months ago by Walter Roshon
1.0 out of 5 stars
Product Defective
Very disappointed with this product as it was a discontinued product. Battery did not work and it was not HD quality.
Published 5 months ago by Rick Despatie
