They may be based out of California, but just try to get any real help or refund, they are in the Philippines. Every time I call their 888 number I got a different person named Ron. I was cut off 6 times or put on hold for more than 15 minutes. All this from a NEW PHONE SYSTEM that is to revolutionize phone calls, B.S.- My Ooma never worked right from day one and after requesting a refund I was told "the only way I'll get my money back is to sell it". I would highly discourage anyone from getting involved with Ooma.
I don't understand why you have had this problem..I have been using Ooma for over a year now and have called tech support twice during this time and they were very helpful. Saying that, I have not had any problem with the service, only had a problem when I upgraded to the Telo from the old hub, and after 2 calls, found out the problem was my fault..I had the ethernet cables plugged in wrong. :)
Up your Mr. T. Witman, I will swear on a stack of Bibles that all that I have said about Ooma is absolutely true. I even contacted the BBB and the FCC about this particular issue and they both told me that they "would keep it their files but could not get Ooma to refund my money". Do you work for Ooma ?
Perhaps you (Karl) bought a faulty unit. W Frank's advice to buy it at Costco or Amazon is good. My Ooma has never had an issue. Two suggestions: 1 Use Cable not dsl and use an ISP service that is fast. 2. Put your ooma as the first device next to your (cable) modem and then put your router on next. This prevents interference from your router allocating bandwidth.
If your kids or spouse are using the internet at the same time, that can suck bandwidth and lower sound quality.
I've been enjoying free calls (minus the 11.75 in taxes each year) for 3 years now.
Thanks for your suggestions, but my only issue has been Oomas failure to honor their guarantee of a full refund. It don't matter that it works or not. And in our case it did not. I had our cable company in our home checking this thing out our cable is fine our router is fine. Ooma told me to buy another router, B.S. Ooma said I was receiving to many Jitters. My cable company, Charter, a multi Billion $ company had never herd of that term.
I don't understand how Charter would not recognize the term..it is a very common description of the variation in packet delay. Here is the wikipedia description: Jitter is the time variation of a periodic signal in electronics and telecommunications, often in relation to a reference clock source. Jitter may be observed in characteristics such as the frequency of successive pulses, the signal amplitude, or phase of periodic signals. Jitter is a significant, and usually undesired, factor in the design of almost all communications links (e.g., USB, PCI-e, SATA, OC-48). In clock recovery applications it is called timing jitter.
Which as you said, doesn't matter, as they should give a full refund is not satisfied and it is requested within the 30 days. Since I have never had to return any Ooma equipment, I can't say how they are about returns.
Thanks for your comment. I believe the issue I am dealing with is simply the 'attitude of a new start up company' and how the Head honcho in Palo Alto, California dealt with me by telling me to"just sell it", as if I am to op[en an eBay account or buy an ad in the news paper. Why not just step up an be a man and offer us a full refund. Thanks anyway and have a great New Year and stay in peace.
I guess people have different experiences. I had a problem with an Ooma Telo unit (speaker was malfunctioning). Called Ooma support, had no problem with being put on hold etc., got a new unit shipped to me with no questions asked. Very satisfied.
I have one at home, use another as a personal line at work, have put one in one of my employees homes (they work at home), my parents have one, and a friend has one. No complaints from me, nor any of those that I know have one. :)