There's a tradition at Mercy Regional Hospital that the nurses take very seriously. The window blinds are always kept closed for a patient with a good prognosis. But for a patient who’s not expected to make it, the blinds are left open so the soul can be set free when the time comes. Hope Wyatt, single mother, aspiring poet and new-to-practice nurse makes the mistake of closing the blinds on a terminally ill patient her first day on the job. Her colleagues quickly let her know what a tremendous foul-up she has made, and aren’t in any rush to let her forget about it. When Hope’s friend Will ends up in the ICU in a coma, she isn’t sure if she should leave the blinds open or closed for him. Already struggling with the hard hand that life has dealt her, Hope tries her best to hold it all together and find some peace in the turmoil around her. Inspired by Saul, the husband of a cancer patient, and Marjorie, a fellow nurse on her unit, Hope adopts a new philosophy about coping with the emotional highs and lows of caregiving. One that gives her the strength to boldly defy the tradition of the blinds, and do what she knows in her heart is right.