Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains (Series on Resource Management) [Hardcover]

James William Martin (Author)

Book Description

Publication Date: December 13, 2007 | ISBN-10: 1420062506 | ISBN-13: 978-1420062502

To successfully compete in today’s global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate the “voice of the customer” throughout global supply chains, dramatically improving productivity and shareholder economic value added (EVA). Recognizing failure is often self-induced through poor leadership coupled with an inability to form and effectively execute a strategic vision, this book operates from three premises—

                                      

1. Organizations have the power to increase organizational competitiveness in an era of globalization through the application of Lean Six Sigma
2. Operational performance directly correlates with an organization’s financial, operational and resultant productivity, as well as with shareholder EVA metrics, and  geographical, cultural, technological and economic isolation
3. Value-adding activities and disciplines such as Lean Six Sigma are not exclusive to any one country or region and do not always depend upon cost considerations

A Practical Tool for Real World Application

 For organizations seeking a source for improving manufacturing and service operations, this bookeffectively delivers. Divided into 5 successive sections, it begins with adaptation strategies for global competitiveness, then delves into implementations to enhance productivity while targeting customer needs and value expectations. Finally, the author explains how to establish information-sharing throughout global supply chains, along with the role of IT. A useful tool for real world application, the volume’s 20 chapters also contain more than 450 figures and roadmaps. As organizations understand the interrelationships of the supply chains, their operational systems will excel at meeting or exceeding customer expectations in this age of globalization.

Editorial Reviews

About the Author

Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

Product Details

• Hardcover: 664 pages
• Publisher: Auerbach Publications (December 13, 2007)
• Language: English
• ISBN-10: 1420062506
• ISBN-13: 978-1420062502
• Product Dimensions: 9.3 x 6.2 x 1.5 inches
• Shipping Weight: 2.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #1,303,719 in Books (See Top 100 in Books)

More About the Author

James William Martin has coached and counseled thousands of people across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, Europe and North America to use fact based methods to achieve their goals and improve their lives.

As a management consultant and teacher for more than twenty years, he has also served as an instructor at the Providence's College Graduate School of Business since 1988 where he instructs courses in decision analysis and related courses, and counsels graduate students from government organizations and leading corporations in the greater Boston area.

His interests include the impact of social psychological factors on the design of products and services, the use of environmental friendly design methods, personal and organizational ethics, productivity and change management. He holds a Master of Science degree in Mechanical Engineering, Northeastern University; Master of Business Administration Providence College; and Bachelor of Science degrees in Industrial Engineering and Biology from the University of Rhode Island.

www.sixsigmaintegration.com

Customer Reviews

Most Helpful Customer Reviews

1 of 2 people found the following review helpful:

5.0 out of 5 stars The SCM Bible, December 25, 2007

By 

Tiran Dagan "Tiran" (New York, NY United States) - See all my reviews
(REAL NAME)   

This review is from: Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains (Series on Resource Management) (Hardcover)

A comprehensive guide for any process initiative professional whose projects relate to Supply Chain Management. I have worked as a process improvement professional in Financial Services and Broadcast/Entertainment and issues relating to fullfillment are abound no matter what vertical your organization is in. Jim's in-depth treatment of strategy and VOC are an important aspect usually ignored by Operational effectiveness/Quality professionals. After all - who are you streamlining your supply chain for if not the customer (whether internal or external). I find this book an important reference that one can open at any time with a wealth of examples on using DFSS, Lean, Six Sigma and process measurement techniques for a global supply chain world. As a welcome suprise to me were the coverage of technology solutions (BPMS, MRP, etc), cultural challenges such as constructing teams and the smart use of reference models to leverage industry knowledge (SCORE, etc). Job well done!!!

Tiran Dagan
http://www.tirandagan.com
Blog: http://Tiran.blogspot.com