Operations Management for Competitive Advantage with Student DVD [Hardcover]

Richard Chase (Author), F. Robert Jacobs (Author), Nicholas Aquilano (Author)

Book Description

ISBN-10: 0073121665 | ISBN-13: 978-0073121666 | Publication Date: May 5, 2005 | Edition: 11

Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.

Editorial Reviews

About the Author

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Nicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision. A UCLA grad and Buffa student.

Product Details

• Hardcover: 806 pages
• Publisher: McGraw-Hill/Irwin; 11 edition (May 5, 2005)
• Language: English
• ISBN-10: 0073121665
• ISBN-13: 978-0073121666
• Product Dimensions: 11.2 x 8.6 x 1.4 inches
• Shipping Weight: 4.4 pounds
• Average Customer Review: 4.0 out of 5 stars  See all reviews (20 customer reviews)
• Amazon Best Sellers Rank: #83,032 in Books (See Top 100 in Books)
  • #55 in Books > Business & Investing > Management & Leadership > Operations Research
  • #81 in Books > Business & Investing > Management & Leadership > Production & Operations

Customer Reviews

Most Helpful Customer Reviews

19 of 20 people found the following review helpful:

3.0 out of 5 stars Cumbersome Reading, December 8, 2005

By 

N. Saxena (MA United States) - See all my reviews
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This review is from: Operations Management for Competitive Advantage with Student DVD (Hardcover)

I went thru this book as part of my MBA program. This book covers a lot of ground in operations management area, but is cumbersome to read. In many cases, the material doesn't flow very well, and is difficult to understand as often the authors have missed key assumptions and background information that is key to understand the concept being presented. Also the book has way too many chapters. Some of the chapters are just too generic and don't have much meaningful and useful information. The case studies are good and very helpful in understanding the underlying concepts.

7 of 7 people found the following review helpful:

4.0 out of 5 stars Excellent survey of operations management, February 6, 2007

By 

C. D. Lynn (Marietta, GA USA) - See all my reviews
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Amazon Verified Purchase

This review is from: Operations Management for Competitive Advantage with Student DVD (Hardcover)

This book is comprehensive, up-to-date and well-written. The 'technical notes' appended to some chapters provide a little mathematical underpinning to discussions of topics like queuing theory, SPC, and linear programming, but the emphasis is on practical applications and there are plenty of worked examples.
The target audience deserves to be much greater than aspiring or actual manufacturing managers. By setting OM within a strategic context, by addressing both services and products, and by covering the entire product lifecycle, this book equips anybody concerned with performance improvement in any business with an indispensable toolbox. It's virtually an MBA in a box.

6 of 6 people found the following review helpful:

5.0 out of 5 stars Operations Mangement for Competitive Advantage, July 14, 2006

By 

Michelle A. Alviso "Michelle Alviso" (Stamford, CT USA) - See all my reviews
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This review is from: Operations Management for Competitive Advantage with Student DVD (Hardcover)

Great textbook for OM class. It has DVD and other supplemental applications that are helpful for learning more. I use this book for an online class and reading the materials are easy to understand. The authors are very knowledgeable and their examples are good. I especially like the videos on the DVD.