From the Back Cover
Today's managers need more than a clear understanding of what it takes to supervise operations through quantitative techniques, technology, and processes; they need to learn how to effectively coordinate those operations across a global supply chain.
The 7th Edition of Operations Management: Creating Value Along the Supply Chain continues to provide a solid foundation for both qualitative and quantitative operations processes; teaching students how to analyze operational processes designed to ensure quality, create value, and optimize output in order to make organizations more successful. The authors successfully make complex topics easy to understand; with frequent real-world examples, virtual online tours of service and production facilities, and easy to understand example problems. Now with WileyPLUS for OM, an innovative, research-based, online environment for effective teaching and learning, students will be able to practice their quantitative skills while in the context of the course's learning objectives.
Highlights of the 7th Edition include:
- Continued emphasis on supply chain management
- New focus on sustainable practices
- Production of chocolate used as a vehicle to illustrate operations management topics
- New OM Video Series, featuring award-winning interviews and footage
About the Author
Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of operations and supply chain management, service operations, scheduling, and quality. She has been published in Decision Sciences, IIE Transactions, International Journal of Production Research, Journal of Operations Management, IEEE Transactions, Annals of Operations Research, Computers and Operations Research, and others.