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Operations Management: Creating Value Along the Supply Chain [Hardcover]

Roberta S. Russell , Bernard W. Taylor
4.1 out of 5 stars  See all reviews (21 customer reviews)

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Operations and Supply Chain Management Operations and Supply Chain Management
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Book Description

September 22, 2010 0470525908 978-0470525906 7
Known for its comprehensive approach, this text shows operations managers how to analyse processes, ensure quality, create value, and manage the flow of information, products and services. The seventh edition offers an extensive collection of exercises and solved problems to reinforce key concepts. An increased emphasis is placed on supply chain management and services. New information is presented on the environment and green management, and technology type OM topics as it applies to production, control, the supply chain, and global operations. All chapter opening cases and in-text example boxes have also been revised or replaced. This new content better prepares operations managers for the issues they’ll experience in the field.

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Editorial Reviews

From the Back Cover

A blueprint for successful operations management

Today's managers need more than a clear understanding of what it takes to supervise operations through quantitative techniques, technology, and processes; they need to learn how to effectively coordinate those operations across a global supply chain.

The 7th Edition of Operations Management: Creating Value Along the Supply Chain continues to provide a solid foundation for both qualitative and quantitative operations processes; teaching students how to analyze operational processes designed to ensure quality, create value, and optimize output in order to make organizations more successful. The authors successfully make complex topics easy to understand; with frequent real-world examples, virtual online tours of service and production facilities, and easy to understand example problems. Now with WileyPLUS for OM, an innovative, research-based, online environment for effective teaching and learning, students will be able to practice their quantitative skills while in the context of the course's learning objectives.

Highlights of the 7th Edition include:

  • Continued emphasis on supply chain management
  • New focus on sustainable practices
  • Production of chocolate used as a vehicle to illustrate operations management topics
  • New OM Video Series, featuring award-winning interviews and footage

About the Author

BERNARD W. TAYLOR III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginal Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science (10th ed.) and co-author of Management Science (4th ed.). Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others.

Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of operations and supply chain management, service operations, scheduling, and quality. She has been published in Decision Sciences, IIE Transactions, International Journal of Production Research, Journal of Operations Management, IEEE Transactions, Annals of Operations Research, Computers and Operations Research, and others.


Product Details

  • Hardcover: 832 pages
  • Publisher: Wiley; 7 edition (September 22, 2010)
  • Language: English
  • ISBN-10: 0470525908
  • ISBN-13: 978-0470525906
  • Product Dimensions: 10.9 x 8.7 x 1.3 inches
  • Shipping Weight: 3.8 pounds (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #28,342 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews
10 of 10 people found the following review helpful
5.0 out of 5 stars I love this book! May 5, 2012
Format:Hardcover
This book is awesome!
I used this book this semester for a 300-level Operations Management course. I loved it!

The book is well laid-out, the text is easy to understand, examples are clear and helpful. I actually rented from Chegg, but like a huge nerd, I'm going to purchase this book as soon as I can and keep it. Very few textbooks make me really enjoy a course, but this is definitely one of them.

Even the Supplemental sections that show how to use Excel to do analyses is very clear, and helps make the accompanying material more understandable.

Even if you aren't taking a course, but just want to learn more about cost analysis, this is the perfect book for it!
I'm an accounting major, but this course has definitely broadened my horizons and deepened my understanding of cost and profit management.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Concise, clear, and excellent May 6, 2010
By Destin
Format:Hardcover|Verified Purchase
This text is an excellent introduction to the theories of operation management. Each chapter presents the overview and description for different sections of operations management but also provide an example of a current company that uses the techniques. By juxtaposing the theory with the application the author clearly presents the information is in comprehensive fashion that allows the reader to absorb the details. It should be stressed that every student working for any corporation will be using some of the techniques in this book. Each example is illustrated with color pictures, charts, diagrams, etc to fully flush out the subject matter. I fully recommend any student that wants to get a breath of the subject to pick up this book and begin reading.
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3.0 out of 5 stars Just an overview May 31, 2014
By Dan
Format:Hardcover|Verified Purchase
A ton of general information on the topic. Very little tangible real-life examples. It's helpful but should not be the only resource.
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3.0 out of 5 stars Alright March 17, 2014
Format:Hardcover|Verified Purchase
Book cover was in ok condition, it had a lot of red marks on it like it got smeared with red ink (maybe it was a teacher's copy before, lol). The actual inside was good, some markings but it was important stuff so I didn't mind.
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5.0 out of 5 stars Pristine condition February 10, 2014
Format:Hardcover|Verified Purchase
Shockingly fast deliver and I think this rental book is brand new... It's in the best condition I could have hoped for.
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3.0 out of 5 stars Decent starting point. November 27, 2013
Format:Kindle Edition|Verified Purchase
Several typos in this book with questions - some questions are not worded clearly either. Nevertheless, it is a good starting point for operations mgmt. Good summaries of conventional theories.
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4.0 out of 5 stars Came Quickly September 25, 2013
Format:Hardcover|Verified Purchase
I ordered this book well before my class started. I got it so fast that I had to remember where I placed it when it was time for the class.
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4.0 out of 5 stars Great content, poor book quality August 12, 2013
Format:Hardcover|Verified Purchase
Really enjoyed this book as it was easy to understand with excellent Excel examples. Have to take a star off for the poor quality of the book itself however as every corner of the cover split despite me taking very good care of it.
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Most Recent Customer Reviews
2.0 out of 5 stars There were many errors in the text. The book also had highlighted...
During the class, we found that many of the examples in the book had incorrect references as well as the answers in the back of the book corresponding to the questions at the end... Read more
Published 11 months ago by Michael Dwyer
5.0 out of 5 stars awesome
great for those who are on budget and don't have to pay an arm and a leg for books great
Published 15 months ago by ebosimm
1.0 out of 5 stars DRM issues.
I bought this book thinking I could download the app for my Android and read it there. Unfortunately this is not possible even though it doesn't mention that anywhere in the... Read more
Published 15 months ago by Cassandra
5.0 out of 5 stars Excellent book!
This book arrived promptly and is in great shape. The binding is strong and all the pages are intact. The book is easy to read and understand.
Published 17 months ago by Melissa
5.0 out of 5 stars YES! Good layout and informational book.
Very well-written book. Used for my MBA course of Operations. Good layout, informational, and formulas that you need. Read more
Published 19 months ago by Jorge L Rodriguez
5.0 out of 5 stars For Va Tech MBA program
My professor was also one of the co-authors (Russell) of this book. Its very easy to read and understand and presents advanced concepts like six sigma and PMP-related practices. Read more
Published 23 months ago by vtkev02
5.0 out of 5 stars Operations management
Recieved book sery fast and it was in mint condition. I have only read the first two chapters, and while those were very interesting I can not extrapolate that to the whole.
Published on June 22, 2012 by CW
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