Operations Management: An Integrated Approach [Hardcover]

R. Dan Reid (Author), Nada R. Sanders (Author)

Book Description

ISBN-10: 0471347248 | ISBN-13: 978-0471347248 | Publication Date: March 29, 2004 | Edition: 2

In the delicate balance of a coral reef, all species rely on the reef for survival. In much the same way, Operations Management is the key to success for today’s organizations. Workers in all functional areas interact with Operations Management and rely on OM to do their jobs. Taking an integrative approach, this Second Edition of Operations Management demonstrates the critical impact OM has in today’s business environments, and shows how it relates to every department in an organization. Authors R. Dan Reid and Nada R. Sanders provide clear, focused, and highly engaging coverage of key operations management topics, and make strong connections across concepts and chapters. In addition, an online Virtual Service Company case ties all the major concepts together.

Editorial Reviews

From the Back Cover

Operations Management in its natural, cross-functional environment.

In the delicate balance of a coral reef, all species rely on the reef for survival. In much the same way, Operations Management is the key to success for today’s organizations. Workers in all functional areas interact with Operations Management and rely on OM to do their jobs.

Taking an integrative approach, this Second Edition of Operations Management demonstrates the critical impact OM has in today’s business environments, and shows how it relates to every department in an organization. Authors R. Dan Reid and Nada R. Sanders provide clear, focused, and highly engaging coverage of key operations management topics, and make strong connections across concepts and chapters. In addition, an online Virtual Service Company case ties all the major concepts together.

Key Features

• Increased detail throughout, more graphs, additional problems, and more cases.
• Increased use of spreadsheets, including problems in the text.
• New or expanded coverage of such timely topics as master production scheduling, ERP, e-business, six-sigma, lean manufacturing, CPFR, periodic order review, and more.
• A highly integrative, cross-functional approach.
• Balanced coverage of services and manufacturing.
• An online Virtual Service Company consulting case that provides hands-on activities to put concepts into practice.
• A CD-ROM packaged with this text, featuring four supplementary chapters, Extend LT software, simulations using Extend, spreadsheet templates, and more.
• Balance of quantitative and qualitative material.

About the Author

R. Dan Reid is Associate Professor of Operations Management at the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Ph.D. in Operations Management from the Ohio State University, and a B.A. in Business management from the University of Maryland. During the past twenty years, he has taught at The Ohio State University, Ohio University, Bowling Green State University, Otterbein College, and the University of New Hampshire.
Dr. Reid’s research publications have appeared in numerous journals such as the Production and Inventory Management Journal, Mid-American Journal of Business, Cornell Hotel and Restaurant Administration Quarterly, Hospitality Research and Education Journal, Target, and The OM Review. His research interests include manufacturing planning and control systems, quality in services, purchasing, and supply chain management. He has worked for, or consulted with, organizations in the telecommunications, consumer electronics, defense, hospitality, and capital equipment industries, Dr. Reid has served as Program Chair and President of the Northeast Region of the Decision Sciences Institute (NEDSI) and as Associate Program Chair and Proceedings Editor of the First International DSI Conference, and held numerous positions within DSI. He has been the Program Chair and Chair of the Operations Management Division of the Academy of Management. Fr. Reid has also served as President of the Granite State Chapter of the American Production and Inventory Control Society. He has been a board member of the Operations Management Association and the Manchester Manufacturing Management Center. Dr. Reid is a past Editor of the OM Review.
Dr. Reid has designed and taught courses for undergraduates, graduates, and executives on topics such as resource management, manufacturing management, introduction to operations management, purchasing management, and manufacturing planning and control systems. In 2002 Dr. Reid received a University of New Hampshire Excellence in Teaching Award.

Nada R. Sanders is Professor of Operations Management at the Raj Soin College of Business at Wright State University. She holds a Ph.D. in Operations Management from The Ohio State University, and M.B.A. from The Ohio State University, and a B.S. degree in Mechanical Engineering from Franklin University. She has taught for more than twenty years at a variety of academic institutions including The Ohio State University, Capital University, and Wright State University, in addition to lecturing to various industry groups. She has designed and taught classes for undergraduates, graduates, and executives on topics such as operations management, operations strategy, forecasting, and supply chain management. She has received a number of teaching awards including the College of Business Outstanding teacher Award.
Dr. Sanders has extensive research experience and has published in numerous journals such as Decision Sciences, Journal of Operations Management, Sloan Management Review, Omega, Interfaces, Journal of Behavioral Decision Making, Journal of Applied Business Research, and Production & Inventory Management Journal. She has authored chapters in books and encyclopedias such as the Forecasting Principles Handbook (Kluwer Academic Publisher), Encyclopedia of Production and Manufacturing Management (Kluwer Academic Publisher), and the Encyclopedia of Electrical and Electronics Engineering (John Wiley & Sons). Dr. Sanders has served as Vice President of Decision Sciences Institute (DSI), President of the Midwest Decision Science Institute, and has held numerous other positions within the Institute. In addition to DSI, Dr. Sanders  is active in the Production Operations Management Society (POMS), APICS. INFORMS. Council of Logistics Management (CLM), and the International Institute of Forecasting (IIF). She has served on review boards and/or as a reviewer for numerous journals including Decision Sciences, International Journal of Production Research, OM Review, Omega, and others. In addition, Dr. Sanders has worked and/or consulted for companies in the telecommunication, pharmaceutical, steel, automotive, warehousing, retail, and publishing industries, and is frequently called upon to serve as an expert witness.

Product Details

• Hardcover: 704 pages
• Publisher: Wiley; 2 edition (March 29, 2004)
• Language: English
• ISBN-10: 0471347248
• ISBN-13: 978-0471347248
• Product Dimensions: 10.1 x 7.9 x 1.1 inches
• Shipping Weight: 3.3 pounds
• Average Customer Review: 4.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #1,015,145 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Useful for real life, October 8, 2011

By 

Ruben Holguin Martinez (Mexico, DF Mexico) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Operations Management (Hardcover)

I bought this book because I needed to learn some operations management concepts, in order to solve some real life problems in my business. I'm not an engineer, my professional field is finance so I browsed Amazon looking for a book which complied with my requirements: easy to read, -and most important- easy to understand, and this book did comply.

This book:
-has lots of good examples, exercises and figures.
-covers both strategic and tactical perspectives for a wide range of organizations between manufacturing and service.
-provides an integrated aproach to OM, showing the relationship between OM and other key functions such as finance, marketing or human resources, which is a fantastic plus.
-complies with two simple criteria which most people seek in a book: is easy to read and to understand.

Although is a little bit expensive, I must highlight this simple fact about it, is useful for real life problem-solving.

I sincerely recommend it.

1 of 1 people found the following review helpful:

4.0 out of 5 stars Clear, Conscise and to the point, September 10, 2010

By 

Jose Luis Cocho Roldan "Penta" (Mexico City, Mexico) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Operations Management (Hardcover)

Have been using the 3rd edition with my students for the last couple of years and they find it helpful. The examples are clear and the Cases at the end of the chapter help understand the concepts better.

1 of 4 people found the following review helpful:

3.0 out of 5 stars As Expected, August 17, 2008

By 

D. Elton "Sectoid" (Northern NJ) - See all my reviews
(REAL NAME)   

This review is from: Operations Management: An Integrated Approach (Hardcover)

The book is as expected. I needed it for an Operations Analysis class and while it is rather informative, it is on par with most of the books I've seen about Statistical Analysis and Operations Management. So, while it's not spectacular, it's nothing to complain about either. The book presents the formulas and information in a way that someone with a basic understanding of statistics would understand.