Operations Management: Meeting Customer's Demands with Student CD-ROM [Hardcover]

Edward Knod (Author), Richard Schonberger (Author)

Book Description

Publication Date: January 30, 2001 | ISBN-10: 0072460504 | ISBN-13: 978-0072460506 | Edition: 7

This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.

Product Details

• Hardcover
• Publisher: McGraw-Hill/Irwin; 7 edition (January 30, 2001)
• Language: English
• ISBN-10: 0072460504
• ISBN-13: 978-0072460506
• Product Dimensions: 9.3 x 8.1 x 1.2 inches
• Shipping Weight: 3 pounds
• Average Customer Review: 3.5 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #902,934 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

6 of 8 people found the following review helpful:

4.0 out of 5 stars Mixed - good survey and quan, weaker on soft subjects, January 5, 1999

By A Customer

This review is from: Operations Management: Customer-Focused Principles (Textbook Binding)

Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.

1 of 1 people found the following review helpful:

4.0 out of 5 stars The best general undergraduate treatment of operations management-4.5 stars, January 25, 2006

By 

Michael Emmett Brady "mandmbrady" (Bellflower, California ,United States) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: Operations Management: Meeting Customer's Demands with Student CD-ROM (Hardcover)

Knod and Schonberger have written the best general text available on production/operations management at the undergraduate level.The text has very good chapters on Capacity Planning(aggregate capacity planning),Scheduling,Design(reliability and serviceability),Quality and process control(especially pp.318-322 on mean and range charts and pp.327-330 on process capability analysis),Inventory control,Timing(waiting lines and queues),and PERT.A minor weakness is that a discussion of the use of the Beta distribution in PERT analysis is omitted from the book.Anyone who covers this book throughly will be very well prepared to take senior level undergraduate courses and graduate level courses in operations management.

5.0 out of 5 stars Great Quality well in time, November 18, 2010

By 

Tabrez - See all my reviews

Amazon Verified Purchase

This review is from: Operations Management Meeting Customers' Demands, 7th Edition (Hardcover)

The book was in mint condition, I guess they always deliver books with better quality than they actually say they would. :)

The book arrived well in time, I must say the seller is very quick with shipping. I am happy with this purchase.