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6 of 8 people found the following review helpful:
4.0 out of 5 stars Mixed - good survey and quan, weaker on soft subjects
Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.
Published on January 5, 1999

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9 of 14 people found the following review helpful:
1.0 out of 5 stars Highly over-rated . Full of fluff
If your MBA professor offers Schonberger as the answer to 21st Century Operations Management, seek a transfer quick. Obsessed with a touchy-feeling "quality paradigm", there is not enough meat here to frighten off the most zealous vegetarian. The chapters on "managing projects" and "facilities management" are especially shallow.
Published on October 21, 1997 by lefevre@iu.net


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6 of 8 people found the following review helpful:
4.0 out of 5 stars Mixed - good survey and quan, weaker on soft subjects, January 5, 1999
By A Customer
Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.
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1 of 1 people found the following review helpful:
4.0 out of 5 stars The best general undergraduate treatment of operations management-4.5 stars, January 25, 2006
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Michael Emmett Brady "mandmbrady" (Bellflower, California ,United States) - See all my reviews
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This review is from: Operations Management: Meeting Customer's Demands with Student CD-ROM (Hardcover)
Knod and Schonberger have written the best general text available on production/operations management at the undergraduate level.The text has very good chapters on Capacity Planning(aggregate capacity planning),Scheduling,Design(reliability and serviceability),Quality and process control(especially pp.318-322 on mean and range charts and pp.327-330 on process capability analysis),Inventory control,Timing(waiting lines and queues),and PERT.A minor weakness is that a discussion of the use of the Beta distribution in PERT analysis is omitted from the book.Anyone who covers this book throughly will be very well prepared to take senior level undergraduate courses and graduate level courses in operations management.
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5.0 out of 5 stars Great Quality well in time, November 18, 2010
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The book was in mint condition, I guess they always deliver books with better quality than they actually say they would. :)
The book arrived well in time, I must say the seller is very quick with shipping. I am happy with this purchase.
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9 of 14 people found the following review helpful:
1.0 out of 5 stars Highly over-rated . Full of fluff, October 21, 1997
If your MBA professor offers Schonberger as the answer to 21st Century Operations Management, seek a transfer quick. Obsessed with a touchy-feeling "quality paradigm", there is not enough meat here to frighten off the most zealous vegetarian. The chapters on "managing projects" and "facilities management" are especially shallow.
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Operations Management: Meeting Customer's Demands with Student CD-ROM
Operations Management: Meeting Customer's Demands with Student CD-ROM by Richard Schonberger (Hardcover - January 30, 2001)
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