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Operations Management: Quality and Competitiveness in a Global Environment [Hardcover]

Roberta S. Russell (Author), Bernard W. Taylor (Author)
2.7 out of 5 stars  See all reviews (3 customer reviews)


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Operations Management: Creating Value Along the Supply Chain Operations Management: Creating Value Along the Supply Chain
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Book Description

0471692093 978-0471692096 January 24, 2005 5
Featuring an ideal balance of managerial issues and quantitative techniques, this new Fifth Edition of Russell and Taylor's comprehensive introduction to operations management keeps pace with current innovations and issues in the field, particularly those related to the impact of information technology and the global business environment on OM. The authors present the concepts clearly and logically, and help students see how OM relates to real business.

Russell and Taylor recognize that many students struggle with the quantitative material in their Operations Management course. That's why their text offers extensive collection of exercises and solved problems, along with outstanding problem-solving support, including eGrade Plus. eGrade Plus links problems from the book to relevant sections in an online version of the text, and provides opportunities for practice and a quantitative survival guide.


Product Details

  • Hardcover: 832 pages
  • Publisher: Wiley; 5 edition (January 24, 2005)
  • Language: English
  • ISBN-10: 0471692093
  • ISBN-13: 978-0471692096
  • Product Dimensions: 10.9 x 8.6 x 1.2 inches
  • Shipping Weight: 4.4 pounds
  • Average Customer Review: 2.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #287,543 in Books (See Top 100 in Books)

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2.0 out of 5 stars School, September 30, 2011
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KlothezMinded (I Live Where The Sky End) - See all my reviews
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This review is from: Operations Management: Quality and Competitiveness in a Global Environment (Hardcover)
Just need it for school, don't really care about the content in the book. It was only $5 when I bought it so it works fine.
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1 of 2 people found the following review helpful:
3.0 out of 5 stars Eh., April 17, 2008
This review is from: Operations Management: Quality and Competitiveness in a Global Environment (Hardcover)
Good material to cover the basics, but lots of typos both in the text and the accompanying slides. We used this for a graduate level MBA course, but my professor said that many of the equations were (in her opinion) much more wordy and complicated than they had to be. Then again, most students are engineers, so that's not a problem. :)
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1 of 4 people found the following review helpful:
3.0 out of 5 stars we had to buy it its a required text, March 13, 2007
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This review is from: Operations Management: Quality and Competitiveness in a Global Environment (Hardcover)
I really can't say that there is anything new here but it covers the basics well.I liked the cover
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Inside This Book (learn more)
First Sentence:
Operations management designs, operates and improves productive systems-systems for getting work done. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
product structure diagram, use pattern tests, adjusted exponential smoothing forecast, aggregate planning strategy, probabilistic time estimates, total annual inventory cost, regular production cost, waiting line analysis, continuous inventory system, seasonally adjusted forecast, average aggregate value, aggregate planning process, chase demand strategy, lean health care, periodic order quantity, production quantity model, demo problems, work sampling study, feasible solution area, finite calling population, exponentially smoothed forecast, process capability ratio, best operating level, optimal order size, waiting line system
Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, New York, Hong Kong, Harvard Business Review, Prentice Hall, Upper Saddle River, Business Week, Month Demand, Black Belts, Federal Express, Animated Demo Problems, Bank of America, Microsoft Project Exhibits, Excel Worksheets, Internet Exercises, Motor Company, General Electric, Monte Carlo, North Carolina, New Balance, Online Practice Quizzes, Kansas City, Des Moines, Harvard Business School Press, John Wiley
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