Customer Reviews

Operations Strategy (2nd Edition)

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2 star:		(1)
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During the years, I have accumulated an extensive operational strategy reference library, ranging from manufacturing, government and service issues. This is an excellent book for more comprehensive learning of the discipline. Besides the holistic view of the subject, I think it has many interesting points related to the content of operational strategy. This books focus main thesis is the need of sound reconciliation between market requirements and the operational resources of the organization. Great diagrams and charts add tremendous value to the writing. The book could be improved for teaching purposes with the inclusion of cases.

As a practitioner and educator, I think the Operations Matrix provided in this book is at the core of the divide between sales and marketing and operations - linking strategy with execution and balancing demand and supply; combine the matrix with S&OP and you have one powerful solution to what I've called the "Disconnect Issue" between Sales and Marketing and Operations, which must be fixed if there is any possible way of aligning a Supply Chain. The beauty of the matrix is its simplicity! Sometimes the most obvious solutions are the simplest ones.

Pat Lupica

[...]

Of all the business literature I have read during my MBA this was definitely one of the least beneficial or inspiring. It gives very few useful models or theories, much of its information is much too obvious to be interesting and it uses examples that are either wrong in facts or don't really support the theories of the book. You will have forgotten about most of it as soon as you put it away but don't be sorry for that, this book would never help you achieve better operations anyway.

The sand cone theory described briefly in thios book but better elsewhere is one of few interesting and useful theories of the book. Forget about the operating strategy matrix, you won't be able to make any use of that in any organisation.