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Buyer Beware! 36 month warranty does not apply when buying from Amazon!
on October 19, 2009
I decided to order this battery through Amazon since it was about $50 cheaper than local retailers. Since I've never purchased a car battery online, I called Amazon and Optima to ask how a warranty claim would work when the battery was purchased through Amazon. The people I spoke with gave me some very surprising information, which I thought I'd share with you:
1. Amazon only accepts returns for up to 30 days after the item was purchased. After 30 days, the customer will be referred to the manufacturer of the item.
2. Optima refers all online purchases back to the original retailer. The full warranty cannot be honored through Optima unless the battery was purchased from one of Optima's authorized online retailers. The authorized retailers are shown on Optima's site; Amazon is not one of them.
3. Optima is unable to honor any warranty for batteries purchased through Amazon because Optima is unaware of the condition of the batteries, the shipping procedures, how long the batteries have been in a warehouse, etc.
The Optima Yellow Top series are arguably some of the best auto batteries currently on the market, but the money saved by buying from Amazon clearly isn't worth the almost nonexistent warranty.