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32 of 32 people found the following review helpful:
1.0 out of 5 stars
Buyer Beware! 36 month warranty does not apply when buying from Amazon!, October 19, 2009
This review is from: Optima Batteries 8012-021 D34 YellowTop Dual Purpose Battery (Misc.)
I decided to order this battery through Amazon since it was about $50 cheaper than local retailers. Since I've never purchased a car battery online, I called Amazon and Optima to ask how a warranty claim would work when the battery was purchased through Amazon. The people I spoke with gave me some very surprising information, which I thought I'd share with you:
1. Amazon only accepts returns for up to 30 days after the item was purchased. After 30 days, the customer will be referred to the manufacturer of the item.
2. Optima refers all online purchases back to the original retailer. The full warranty cannot be honored through Optima unless the battery was purchased from one of Optima's authorized online retailers. The authorized retailers are shown on Optima's site; Amazon is not one of them.
3. Optima is unable to honor any warranty for batteries purchased through Amazon because Optima is unaware of the condition of the batteries, the shipping procedures, how long the batteries have been in a warehouse, etc.
The Optima Yellow Top series are arguably some of the best auto batteries currently on the market, but the money saved by buying from Amazon clearly isn't worth the almost nonexistent warranty.
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4 of 4 people found the following review helpful:
3.0 out of 5 stars
Battery good, packaging bad., January 14, 2010
This review is from: Optima Batteries 8012-021 D34 YellowTop Dual Purpose Battery (Misc.)
I was hesitant to buy this because of all the reviews saying the battery was poorly packaged and would arrive damaged. Knowing Amazon has a good returns policy, I took the chance and ordered it.
I'm in NY and the battery was shipped by truck cross country (I watched the tracking updates). It took about a week for it to arrive.
When I finally received it, I realized I was lucky. The battery was in good condition with no breaks or scratches on it. At the same time, it came in a simple cardboard box with some cushioning on top, but nothing on the bottom. This is a very heavy item and it's very easy to visualize the bottom of the battery getting damaged during a long truck ride as there is no protection whatsoever between the bottom of the battery and the 1/4 inch cardboard box it comes in.
I don't get it, sometimes they go overboard & package the most trivial of items in styrofoam and bubble wrap, and with this 50lb. item it's basically just covered in 1/4 inch of cardboard.
The battery itself seems fine- ...started my car up fine (although I can't comment on it over the long term just yet).
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6 of 8 people found the following review helpful:
5.0 out of 5 stars
The battery of all batteries, December 8, 2008
This review is from: Optima Batteries 8012-021 D34 YellowTop Dual Purpose Battery (Misc.)
If a battery is DOA, quit complaining and go ahead and return it for one that is not defective. This battery is 30% more powerful and 2/3 the size of the Interstate Workaholic Heavy Duty battery I replaced it with. A significant improvement and a overall a fantastic battery.
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