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2 of 2 people found the following review helpful:
4.0 out of 5 stars Good intro, April 11, 2010
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This review is from: Optimizing Emergency Department Throughput: Operations Management Solutions for Health Care Decision Makers (Paperback)
You can tell the author is someone that's been there a few times. He doesn't continually go on and on in the chapters - quick and to the point. What is lean six sigma? That gets five pages with a number of graphics. 150 pages of text (lots of screenshots and diagrams) to cover this topic is not a lot.

For the price, I expected more. The editing was atrocious - as if the book was rushed through. Figures are referenced and not provided. Software is named but not referenced.

That said, it does provide tools and is not an ivory tower treatise on the benefits of Toyota's processes from 10,000 ft. Consider it having a beer with a manager that's been in the trenches and wants to show you some charts and give you some ideas. Could be you think that one idea is worth the money.
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