Customer Reviews

Optoma HD803 1080p DLP High Definition Home Theater Projector

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The product itself is a very good and solid entry-point home theater projector.
The problem came with amazon.com...
First, there was no remote neither cables in the box... I thought: "strange". Anyway, as I live in Argentina, after changing a couple of e-mails with Amazon Cust.Svcs. the work-around sounded reasonable and I decided to carry it my country... so I cleared customs here (50% taxes over invoice value).
Still the great surprise was waiting for me... after replacing a not-so-old ViewSonic PJ556 (excellent product btw, but no HDMI), cabling the new HDMI wires, etc... it was time to turn the Optoma on and... the menu was inverted (exactly for ceiling mount) and I thought "it can't be so intelligent..." then I went straight to lamp life... and it was used by 924 hours!!!! Still I'm changing e-mails with Amazon, as their better solution is to send the projector back and place a refund... but you know what... I already spent huge moneys in my country customs, plus shipping this baby from Buenos Aires to Kentucky won't come exactly cheap... So, here we are with my revision. Amazon, sometimes you should try to find a solution "out-of-the-book"... So far so good...

After a while trying many things, this projector ran worst day after day, so taking advantage that I had to go back to US, I sent an e-mail to Amazon Customer Care explaining. They response was prompt and they invite me to send the item back to the return center even after 30 days of purchase, making a refund of 80% of the money spent. By June 1st. I shipped the item back and by June 3rd the refund was processed on my CC.

I publicly want to recognize this absolutely outstanding commercial behavior from AMAZON. GS.