I also have the same issue. I pre-ordered the game (even received the free Civ 5 code from Amazon via email). However, when I edit my players, I do not see any customizations regarding their suit's color or type... nor do I have the "Guile-like" hairdo from the original X-COM.
To be clear, I installed it by: - Copying my unique Product Code from my Amazon "My Games and Software" Library - Went to "Add Game to Steam Library" from within Steam (it was recognized as XCOM immediately) - Downloaded XCOM via Steam and installed like normal - Started playing
Any help would be appreciated. I need my Guile hair and I'm partial to pink/purple combat suits. Ok, I'm really not. But I at least want the option in case I were!
I did not get the Elite Soldier Pack with the activation with steam as well. The forums indicate the physical copies received an additional code to activate on steam to download the DLC. I assumed it was all part of the digital product keys we were sent for the non-physical copies. Who should we contact about the missing keys?
I lied. I think that I did get it, I just didn't notice or know where to look at first. Apparently, all that it allows you to do is customize the color of their armor. When you are starting a mission, select customize and there are some armor options in there that we apparently would not have if we didn't get the pack. I think that is all it is.
What do you see when you try to customize a soldier? It's pretty subtle and should probably be included anyway, which is why I didn't even notice that I did have it. I got my code and entered it into Steam and downloaded it from there and did get it that way.