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Most Helpful Customer Reviews
106 of 109 people found the following review helpful:
3.0 out of 5 stars
High maintenance...sounds like a bug zapper!,
This review is from: Oreck XL Professional Air Purifier (Kitchen)
When I originally reviewed this product I gave it three stars. After using the product for over a year now I would take away two of those stars if I could.
I purchased three Oreck purifiers at the same time and notice very little difference in the air quality in my home. Things I like: The "silent" mode is great for sleeping (when the unit isn't popping and snapping). The design is attractive. Things I don't like: 1) The rapid popping/snapping sound (like a bug zapper) the units make when the cell starts getting dirty. As another reviewer wrote - the rapid popping scared his poor dog so badly that it wet the floor. The noise is VERY annoying. You either clean it right away or turn it off because the snapping persists until something is done. Oreck recommends thorough cell cleaning every two weeks, but between the three units I have to do "quick cleanings" on at least one of them almost every day. Quick cleaning requires pulling the main cell and running a Q-Tip over the wires in front of the collection plates. 2) The Oreck infomercial misrepresents the product; the consumer pays a healthy price for this purifier believing there will be no additional costs associated with the purchase. They advertise "No Filter Replacement" - yet there is an "optional" charcoal odor absorbing filter that does need to be replaced if the unit is used to control odors. The cost of that filter at the Oreck site is $49.99. According to my local Oreck store, the cell doesn't get real clean if only soaked in soapy water. The "optional" cell cleaner is strongly recommended to optimize the cell performance and extend the cell life. Each can of cell cleaner is $14.99. The local Oreck store recommended cleaning with cell cleaner, soaking in soapy water, and then cleaning again with more cell cleaner. 3) The collection plates in the main cell don't hold a lot of dust, and the odor absorbing filter is too small to catch much. I question how much dust is being pumped back into the air after it is "purified." *Note: Several reviewers have suggested I use the units in extreme conditions. However, I live in a brand new residence; I don't smoke and have three cats so the operating conditions are far from extreme. 14 MONTH UPDATE: After using the units for about 14 months, two of the three original machines I purchased died and are happily disposed of. The one remaining unit seems to be working well and actually goes weeks without popping and snapping. I no longer purchase the Oreck cell cleaner, following the advice of another reviewer I now use Clorox Cleanup. I replaced one of the failed Oreck units with a Honeywell 50250 99.97% Pure HEPA Round Air Purifier. I replaced the second failed Oreck with the Honeywell 18155 SilentComfort Permanent, True HEPA Air Purifier - this unit is quiet and works so well I purchased two of them. They are all larger floor models that require some space, but they outperform the Oreck units in every way, and are a great value at Amazon. The charcoal pre-filters cost $9.00 to $10.00 to replace and are well worth it when I see the garbage the Honeywell pulls out of the air.
52 of 57 people found the following review helpful:
1.0 out of 5 stars
Dont BUY this!,
This review is from: Oreck XL Professional Air Purifier (Kitchen)
I didnt buy this from Amazon, I bought it directly from Oreck about 3 yrs ago. The main reason why I think you should not buy this is because of the trouble cleaning it. It is practically impossible to get it clean of tar. I bought this primarily to clean the air of cigarette smoke. The late night commercials I saw before purchasing this showed people just rinsing it under water and they were done. WOW I wish! I paid full price a few years ago ( I think I actually paid 500$ and was supposed to get a free small vac with it, I never received the Vac). I have tried just about every thing to clean the tar out of the collector cell, for example bathroom cleaners of all sorts, laundry detergent, oven cleaner, degreaser. I have tried soaking the cell all day in hot water and with full strength cleaning products, and even tried washing the cell in the dishwasher, but nothing works very well. And you cant use a cloth to clean between the fin's of the collector cell because of some hair thin wires and the very close spacing of the fins.
This air cleaner works ok when brand new, but cleaning this thing is a major pain, because you also have to completely dry the cell(as mentioned in the manual or you could damage the unit), I use a fan to help dry the cell after cleaning, and it takes all day because there are places on the cell where water gets in that are covered. As other reviewers have mentioned the cell HAS to be cleaned OFTEN, or else you get the very loud bug zapper noises(and sparks) that get worse and worse the dirtier it gets. Humidity also affects the unit, the more humid it is the more it makes the zapping and electrical buzzing sounds. I actually came here to the Amazon website to look for a new air cleaner, and I saw this model for sale, and I felt I had to give a review. I dont usually bother giving reviews(I think I am going to start giving more reviews because of this thing), and I hardly ever return items but I wish I could return this, it was a big waste of money and TIME trying to clean it. I have learned to always look at product reviews by other customers (like this one) before making a purchase if at all possible. Hopefully this helps someone else with making a decision between products.
38 of 44 people found the following review helpful:
1.0 out of 5 stars
Truman Cell CANNOT BE CLEANED!,
By
This review is from: Oreck XL Professional Air Purifier (Kitchen)
I bought 2 of these at the same time, one for each floor of my house. Paid top dollar also, as these units are expensive.
Problems: 1. The cells cannot be cleaned no matter what you do. I 1st tried the soap/water.....cells still dirty. I then was scammed into buying their foam cleaner......2 bottles of it. Still didn't clean the cells. Then I tried soap/water, then cleaner, then soap/water. Didnt work at all. On top of that, the foam cleaner bottle is empty after a few cleanings. Extremely expensive!!! Here is an easier way to imagine these cells. If you've ever had an Ionic Pro, or something with blades that needed cleaning, you know that you have to put manual force into them, along with some serious household cleaners. Now imagine trying to clean them with NO manual force. Impossible. 2. When you give up and put the 90% dirty cell back in. It will snap/pop/crackle after a day or two. And it is extremely loud! Enough to wake you up or overpower a movie with surround sound. This is an extremely flawed product that should have never been on the market. I'm surprised that an authority on business practices hasn't looked into this. When I saw a few of the good reviews, I had to speak up. I'm not going to allow sockpuppets mislead other people.
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