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Organizational Behavior Hardcover – Restored, November 1, 2011

ISBN-13: 978-0470878200 ISBN-10: 0470878207 Edition: 12th

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Editorial Reviews Review

Test Your Knowledge in Organizational Behavior:

  1. When a person’s human skills are so good that they always have relationships with other people who they can confidently ask for help and assistance at work, these skills increase the ________ of an individual.
    1. Analytical capacity
    2. Ethics mindfulness
    3. Social capital
    4. Multiculturalism
  2. When a team leader evaluates the performance of all team members as “average”, the possibility for ___________ error in the performance appraisal is quite high.
    1. Personal bias
    2. Recency
    3. Halo
    4. Central tendency
  3. What is a possible disadvantage of choosing to make a decision by the team rather than by the individual method?
    1. People are better informed about the reason for the decision
    2. It takes too long to reach a decision
    3. More information is used to make the decision
    4. It won’t ever result in a high-quality decision
  4. If someone is interested in proxemics as a means of improving communication with others, that person would likely pay attention to his or her ____________.
    1. Office layout
    2. Status
    3. Active listening skills
    4. 360-degree feedback
  5. The three basic power relationships are _________________.
    1. Upward, downward, and lateral
    2. Upward, downward, and oblique
    3. Downward, lateral, and oblique
    4. Downward, lateral, and external
  6. Copying of the successful patterns of others is called _____________.
    1. Mimicry
    2. Scanning
    3. Graphting
    4. Strategy
  1. c
  2. d
  3. b
  4. a
  5. a
  6. a

What makes a leader successful?

  • Energy and adjustment or stress tolerance
  • Prosocial power motivation
  • Achievement orientation
  • Emotional maturity
  • Self-confidence
  • Integrity
  • Perseverance or tenacity
  • Cognitive ability, intelligence, social intelligence
  • Task-related knowledge
  • Flexibility

“If you have difficulty with change you will have a harder time being successful as a leader” –Avon CEO Andrea Jung

Fun Facts:

The most powerful voice reporting from within Iran about the recent presidential election didn’t belong to a single person. Rather, it was a chorus of many voices. On July 16, 2009, a peak of 221,744 tweets mentioning Iran were sent out in one hour, and more than 23,750 tweets were tagged with #iranelection.’s founder and CEO Jeff Bezos coined a simple rule when it comes to sizing the firm’s product development teams: If two pizzas aren’t big enough to feed a team, it’s too big.

A Microsoft survey of 38,000 workers worldwide raised concerns about teamwork and productivity. Results showed that the average worker believes 69% of all meetings attended were ineffective.

A “jelly” is a co-worker community – people who meet together to do individual work in public places like libraries or coffee shops rather than at home.

At Root Learning, a small management consulting firm in Sylvania, Ohio, and also ranked by the Wall Street Journal as one of America’s Top Small Workplaces, the individual counts. Caricature drawings of each employee are hung in the loby with the goal of highlighting their interests and talents.

In the 20th century, left brain (analytical) thinking ruled. In today’s workplace, right brain (creative) and “whole brain” thinking provide the keys to success.

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Product Details

  • Hardcover: 648 pages
  • Publisher: Wiley; 12 edition (November 1, 2011)
  • Language: English
  • ISBN-10: 0470878207
  • ISBN-13: 978-0470878200
  • Product Dimensions: 8.5 x 1 x 10.3 inches
  • Shipping Weight: 2.8 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (79 customer reviews)
  • Amazon Best Sellers Rank: #35,788 in Books (See Top 100 in Books)

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More About the Author

Dr. John R. Schermerhorn, Jr., is the Charles G. O'Bleness Professor of Management in the College of Business at Ohio University, and formerly served as Director of the Ohio University for Southeast Asian Studies. He earned a Ph.D. in organizational behavior from Northwestern University, and an M.B.A. (with distinction) in management and international business from New York University. Dr. Schermerhorn previously taught at Tulane University, The University of Vermont, and Southern Illinois University at Carbondale, where he served as Head of the Department of Management and Associate Dean of the College of Business Administration.
A specialist in general management, organizational change and interorganizational cooperation, his clients have included Corning Glass Works, Pepsico, Inc., American Bankers Association, New England Hospital Assembly, Egyptian General Petroleum Corporation, Petroleos de Venezuela, and the Vietnam Training Center for Radio and Television, among other organizations.

Customer Reviews

The book is easy to read and full of useful information.
Ronald Shaver
There isn't really an introduction chapter, and is written in a style that seems to over complicate the very simple ideas trying to be explained..
I received my book in time for my class reading that I needed to do.
Kathryn M. Dale

Most Helpful Customer Reviews

6 of 7 people found the following review helpful By Apple Juice on November 6, 2006
Format: Hardcover
I have seen other people's review, and I must say that because people have different needs and expectations, so our ratings and opinions about this book is different.

I used this book one year ago for my class, and after the final, I sold the book, and now I am taking OB again in grad school, and even though I don't have this book anymore, I took detailed notes while reading this book, and the theories and concepts I wrote in my notes enabled me to support my arguments in my analysis paper. When I was writing my paper, I was thinking that if I still had my textbook, it would be great. (I kind of regret now that I sold the book one year ago.) This book tells you all the fundamental things you need to know about OB, and it also has many self-assessment tests at the end of the textbook). The textbook I am using now for my current class is just a composition of a bunch of articles (kind of like a reader). I feel glad that I had read this textbook before and kept the detailed notes on each chapter, because it helps me understand the basics easier than my classmates who have only read the reader.
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13 of 17 people found the following review helpful By A Customer on June 16, 2004
Format: Hardcover
· Very little focus on individual behavior in organizations - I know this is not a psychology text, but, Jex (2002), or one of the other psych authors (Osland, 2000) could have used for this course with much better coverage and not alter the course objectives to a great extent.
· For a 2003 edition of text, the citations were very much out of date. The chapter on leadership for example (Chapter 14, which had a total of 53 citations) had only seven references within the last five years; 1998 or greater.
· I am not of the opinion that this was a graduate text. The stories, pictures, essay and "effective manager" were not intellectual in their added information. In many cases the added material didn't correspond to the text (see chart on page 48 and subsequent text explanation). Another example would be on page 157 they ask the reader to refer to Figure 8.2 and then explain the chart with text that isn't even related to the major sections of this chart.
o Not one of the Effective Manager boxes has references; where did all this good advice come from?
· Typo's abounded in the text, they always do - but check out page 233 Chapter summary - it's not the right chapter; this appears agan with chapter 19. I really had the feeling that this was written by three people who did not do a line-by-line update of the 7th edition.
· Of very serious concern would be the author's inclusion of sources in their writing. This infuriated me to no end. Page 63 under Gender "However, women are reported to be more conforming and to have lower expectations of success than men do." That is a very serious statement and it contains no citation - what reports, who, where, when?
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5 of 6 people found the following review helpful By John E. Anderson on March 29, 2001
Format: Hardcover
This is an outstanding book. It is very easy reading, organized and it communicates information to the student. It is loaded with easy following diagrams which reinforce the material, and it is loaded with real world Corporate America and Military Organizational Behavior examples to support the text work. It has an OUTSTANDING CASE Section which again reinforces the material and makes the student apply the concepts learned in the chapters. Also, this text is complete with alot of Personal Assessment Exercises which make you think about the type of person you are, how to improve yourself in working with others. I've used in now for 3 different schools and the students enjoy it...Mainly for the Easy Reading and the way it introduces the concepts. Price is IRRELEVANT. You can go spend $40 on an Organizational Behavior text and you won't get anything out of it because it is poorly written, no cases and no assessments. Highly recommend for any instructor who wants his students to learn. Great reference book also. Don't sell it!!!
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7 of 9 people found the following review helpful By jsharbour on November 13, 2005
Format: Hardcover
This is required text for a graduate course I am taking, and I want to pull my hair out while being forced to read it. The political correctness in this book is overdone. One serious problem I had with this textbook was the way in which it seemed to start off on page 100 instead of page 1, because there is no introduction to Organizational Behavior. I don't know what to make of chapter HR manager's guide to political correctness on the job? The need to promote for diversity rather than for work performance? That is certainly what I got out of it. (Down with all white male CEOs!). It certainly doesn't introduce the diligent student to this subject. Sentences are long, drawn out, wordy. Concept paragraphs take a long time to come to the point. I find myself daydreaming by the time I've read half a page and have to start over, and part of this problem is that every page includes at least one sidebar. On page 40 of this text, the author talks about Feng Shui and it's three C's of design: clean, clear, and comfort, followed by this question: "What about the chi in your work and personal spaces--are you taking best advantage of "good" chi?" I do not recommend this book either for personal growth or for use as a textbook.
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