Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting [Hardcover]

Arie Halachmi (Editor), Geert Bouckaert (Editor)

Book Description

ISBN-10: 0899309585 | ISBN-13: 978-0899309583 | Publication Date: March 30, 1996

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view. This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.

Editorial Reviews

Review

“The editors did an excellent job of ensuring that, taken as a whole, the articles carry the reader from the building blocks of performance measurement (including basic definitions and tools) to some of the more sophisticated and wide-ranging implications of SEA (service efforts and accomplishments) reporting.”–ARPA

About the Author

ARIE HALACHMI is Professor of Public Management at the Institute of Government at Tennessee State University, and is affiliated with the Netherlands Institute of Government and the University of Twente.

GEERT BOUCKAERT is Professor at the Public Management Centre of the Katholieke Universiteit Leuven, in Leuven, Belgium.

Product Details

• Hardcover: 368 pages
• Publisher: Quorum Books (March 30, 1996)
• Language: English
• ISBN-10: 0899309585
• ISBN-13: 978-0899309583
• Product Dimensions: 9.1 x 6.3 x 1.3 inches
• Shipping Weight: 1.5 pounds
• Amazon Best Sellers Rank: #3,511,854 in Books (See Top 100 in Books)