I bought this toaster with high expectations since it has two long, wide slots big enough for four slices of bread, a beautiful brushed steel exterior, and a nice array of features such as a bagel toaster, frozen bread setting, lift for painless removal of bread, and cancel buttons. (The bagel setting "adjusts for the thickness of the bread" and it not a one-sided toasting feature.) The Oster would have been perfect for my needs - if only it toasted well.
When I first got it, I plopped a couple of frozen bagels into it - and within minutes I had to cancel the process when smoke rose from the toaster. I tried with new bagels, at a much lower setting. I had to pop up the bagels again before I set off the smoke detectors. I gave up when the bagels were still burning at 2 1/3 out of 6. Plus, the bagels didn't go all the way into the slots; the top inch wasn't even toasted despite the charred remainder. At that point, I figured it wasn't worth trying more, especially since continued use would mean that I was stuck with it. I packed it up and returned it.
A peek inside the toaster showed that not all the toasting wires turned red during toasting (whether they worked or not seemed random), which may explain why some people complain of uneven browning. The Oster is truly one of the best looking toasters on the market. The controls actually feel solid, and the blue light that illuminates to show which features are working is helpful. It's a shame that it cannot do its job. Is it really so difficult to make a good, dependable toaster?
I eventually bought the T-Fal Avante Deluxe, a better choice for me, although it, too, has its drawbacks.