I have owned many pairs of Otomix Shoes over the years and have worn them(at the gym only) to the point where they couldn't be worn any more. Absolutely great sneakers for all types of workouts. I've purchased workout clothes as well as sneakers and most recently (about 4 or 5 months ago) I had purchased my second pair of Versa Trainer Pros from them and I got what I believe to be a defective pair. I called them and spoke with a customer service rep and got stonewalled when I asked if i could get a replacement pair and that they were like new and only worn at the gym and she was emphatic with saying "absolutely not". Very disappointed considering I have a history of buying from them, especially since their sneakers aren't cheap($109). For this, I personally will not buy another pair of sneakers from them, so much for brand and customer loyalty.
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