Customer Reviews

OttLite(R) High Definition 18W Replacement Tube

5 star:		(10)
4 star:		(0)
3 star:		(2)
2 star:		(1)
1 star:		(15)

 

 

Dr Ott claims the bulb will last 10,000 hours. I don't know. The ballast in my light did not last that long. Now, I find out that the ballast is not replaceable! Even though I am capable of re-wiring the lamp, Dr Ott's company refuses to sell me a replacement ballast. There is no place to get it repaired because no one can get the proper ballast from Dr. Ott. My expensive lamp is now just junk.

I received an Ott-Lite for Christmas 2002, and (due to household construction) was not able to use it until September 2003. The bulb burned out after about three days of intermittent use. I will order a new one from Amazon.com, and if it burns out quickly -- as others (below) indicate they do, then I will certainly tell you about it.

And here's a good question, looking at the ordering screen: Can you imagine anyone crazy enough to order a USED light bulb ?

I purchased an Ott-Lite Floor Lamp from an Ott-Lite distributor on the Internet. The first lamp was defective, and I returned it. The replacement lamp was also defective, and I returned it for credit. These bulbs are fragile, are difficult to install, and do not plug in the lamp with any dependability. They also turn themselves off if the lamp is accidentally bumped or shaken. I do not believe this is a built-in safety feature, I think it's just bad engineering. Perhaps I was just the victim of a bizarre coincidence in getting two bad ones in a row, but now I do not trust the product. I purchased a fluorescent bulb for my sewing lamp and it works fine.

Used this lamp maybe for 150 hours max. Then it would not turn on any more. So thought must be the bulb. Was that not supposed to last for 10 0000 hours? I am an older lady with no kids in the house so no rough handling here. Bought a new bulb still does not work. So must be the ballast as other reviewers write.

I can not believe that such an expensive product can not be repaired? Dr. Ott first you make us spend all this money to buy your lamp (promising heaven to our eyes) and then you contribute to unnecessarily producing more garbage to this already suffocating earth? Not ethical!!!! My advice "don't buy this lamp"!

I bought an Ott lamp for $120.00. It worked for 6 months light usage then the ballast burned out. Thank God it didn't cause a fire. When I unplugged it, it was extremely hot and making hissing and crackling noises. I emailed Ott Lamp's customer service about getting a replacement ballast but they never even bothered to email me back. These Lamps cost to much to for so much junk both in product and service. I am looking for a competitors lamp now instead. I know others make daylight lamps.

I bought two floor stand Ott Lites - Both have failed after short usage - Ballast failure - Cannot find replacement

I rarely comment about products, but after seeing all of the one star ratings on this product, I felt I needed to record my experience. I've owned the floor lamp model for about 10 years, and it is still going strong. I use it daily for reading, sewing, fine needlework particularly embroidery and quilting. I recently ordered my second bulb. If I do the math, 8-10 hours a day minimum times each 5 years equals about a minimum of 14,000 hours of use/life expectancy per bulb...right?

This product impressed me so much that I ordered one of the smaller lamps to go in my office about 6 years ago. I don't want to jinx myself, but it's still on the factory bulb.

The light is amazing for anyone who needs pure light for quilting and crafts, or "older" eyes. It also is a healthier light to use in the winter to keep the cabin fever at bay when the snow is everywhere.

Love my Ott-Lites!

I also bought a OTT-LITE 18W lamp. The bulb went out withing 8 hours of use. Another reviewer said the support people said the bulb was installed wrong. Mine came installed. (wrong from the factory?) I see no registration mark on the bulb or lamp which leads me to feel the OTT-LITE staff is inept. Does anyone know if this problem has been solved?

...now we have invested [alot of money] in this procduct...a second bulb burned out within 10 hours of installation and use. A call to Customer Service indicates improper installation is the problem. If it takes a Rocket Scientist or Neuro Surgeon to install the bulb, then just say so. We are going to try a third time...if that proves futile, I will relish a campaign disclosing the overpriced poor quality of this product.

I concur with the other Ott-Lamp users. I have a rare disease that's caused severe photosensitivity to outside light. So I'm exceedingly dependent on my lamp for the most of my illumination. I love the quality of the light. However, and this is a big however, they totally misrepresent how many hours these last. I've gone through several now. Granted, I'm sure I have my lamp on more than the Average Josephine. But the last two have barely lasted six months. The quality seems to be worsening. Not improving. I would be hesitant to buy an Ott-Lamp again. And when the time comes, I'll be searching out a worthwhile competitor.