Our Toilets Are Not For Customers [Paperback]

Floyd Coates (Author)

Book Description

Publication Date: January 3, 2000

I asked the sales lady, "Pardon me, maam, do you have a bathroom?" She responded, "Our Toilets are Not for Customers! "However, if you get into your car and drive south a couple of blocks then turn east and go another block or so, you may find a restaurant which will let you use their toilet." I thought about that and realized that I was going to have to interrupt the writing of the order for $3,000 worth of light fixtures. I was going to have to interrupt it to find some other business in town whose toilets were for customers. As I got into my car, I realized that I should probably place my order with someone who was more concerned with my needs.

This book is an autobiography of the author's life and his experiences with customer service. It provides guidelines on succesfully satisfying all types of customers

Editorial Reviews

Review

"... business application of God's Ten Commandments adds a refreshing insight into a company's relationship with its customers." -- Congressman David McIntosh

"Good, values based practical advice, delivered with humility and humor--This is fun reading--with a message." -- United States Senator Dan Coats

"If people followed the financial advice contained in Floyd Coates's book, their pocket books would be richer." -- Treasurer of the State of Indiana Joyce Brinkman

About the Author

Born September 16,1944

Attended Virginia Military Institute and Hanover College, received a Bachelor's degree in physics.

President and owner of American Plastic Molding Corp.(a custom injection molder of plastics) and Southern Mold and Tool Corp.

Member of Society of Plastics Engineers, Association of Union Bible College, board of International Institute for Cooperative Studies, and Chairman of The Taxpayers' Watchdog Committee.

Coates is a former nominee for State Representative and U.S. Congress.

Coates is married to Anne and they live near Scottsburg, Indiana. They have four children, and six grandchildren!

Author of Our Toilets are Not For Customers.

He is an instrument rated pilot, musician, and speaker on free enterprise, political and religious issues.

Product Details

• Paperback: 192 pages
• Publisher: Wing and a Prayer, Inc (January 3, 2000)
• Language: English
• ISBN-10: 096786240X
• ISBN-13: 978-0967862408
• Product Dimensions: 8.4 x 5.5 x 0.6 inches
• Shipping Weight: 10.4 ounces
• Average Customer Review: 4.3 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #680,802 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Very interesting book, July 16, 2001

By 

Matthew Schermer (Milton, Ky) - See all my reviews

This review is from: Our Toilets Are Not For Customers (Paperback)

The book was great. It had great stories, humor and valuable information for everyone whether you own a business or not. Once I started reading I could not put the book down. Everybody should read it at least once.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Great Customer Service primer, September 6, 2000

By 

T Lee Morgan (Malibu, CA United States) - See all my reviews

This review is from: Our Toilets Are Not For Customers (Paperback)

The is a great blueprint for establishing effective customer service in any organization. It is very light, enjoyable reading with significant messages for service managers and consumers alike.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Brilliant insights into customer relations, August 25, 2000

By 

Dr. Danny McCain (Jos, Plateau State Nigeria) - See all my reviews

This review is from: Our Toilets Are Not For Customers (Paperback)

It is refreshing to see that old-fashioned Middle America, the traditional America of Norman Rockwell vintage, is alive and well and not silent. It is also good to see that some business people in America are not only making money but also upholding the principles of honesty, hard work, generosity, and "seeking first the kingdom of God."

Written in a rather unconventional style charachteristic of Floyd Coates himself, Our Toilets are Not for Customers is bold, blunt, irreverent, and at times "politically incorrect." It is a snapshot of an American success story--a man who had an idea and made it work. But it is more than that. On the surface, it appears to be simply a funny collection of stories about a successful businessman. However, within these stories, there are brilliant insights into customer relations that extend beyond companies and businesses to the relations we have within our families and society at large. These principles of relationships between human beings and with God make up the real contribution of the book. Although business people should certainly read Our Toilets are Not for Customers, any person who interacts with others will enjoy and benefit from the book.

Our Toilets are Not for Customers will make most readers laugh. It will make some angry. It will make a few repent. It will make all think.