Customer Reviews

Our Toilets Are Not For Customers

5 star:		(4)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

The book was great. It had great stories, humor and valuable information for everyone whether you own a business or not. Once I started reading I could not put the book down. Everybody should read it at least once.

The is a great blueprint for establishing effective customer service in any organization. It is very light, enjoyable reading with significant messages for service managers and consumers alike.

It is refreshing to see that old-fashioned Middle America, the traditional America of Norman Rockwell vintage, is alive and well and not silent. It is also good to see that some business people in America are not only making money but also upholding the principles of honesty, hard work, generosity, and "seeking first the kingdom of God."

Written in a rather unconventional style charachteristic of Floyd Coates himself, Our Toilets are Not for Customers is bold, blunt, irreverent, and at times "politically incorrect." It is a snapshot of an American success story--a man who had an idea and made it work. But it is more than that. On the surface, it appears to be simply a funny collection of stories about a successful businessman. However, within these stories, there are brilliant insights into customer relations that extend beyond companies and businesses to the relations we have within our families and society at large. These principles of relationships between human beings and with God make up the real contribution of the book. Although business people should certainly read Our Toilets are Not for Customers, any person who interacts with others will enjoy and benefit from the book.

Our Toilets are Not for Customers will make most readers laugh. It will make some angry. It will make a few repent. It will make all think.

My daughter sent me this book and once I started, I couldn't put it down. Like many, we all expericence encounters like the author describes and wonder, what was the business owner thinking. Mr. Coates sure makes you think. I have a masters degree in management and work for a huge Fortune 500 company. If my firm would employ the insights the author shares, we would not have to worry about business, The book is very easy to read, enjoyable and entertaining, and full of valuable snippets of plain common sense. Everyone who runs a business or deals with customers of any sort, should read it. Highly recommended.

I'm actually only three quarters of the way through this book as I write this review...

An associate handed me the book earlier this week saying that he thought I might enjoy it as I work in a service oriented industry and always enjoy learning something about how other people approach customer service. Most of the book has nothing to do with customer service, and is simply a poorly written grouping of random occurrences in the author's life.

One of the premium stories that does have something to do with customer service is when the author complains about the poor service he received at a K-mart. An experience that started with him soiling himself, illegally parking in an emergency lane, screaming for an associates help at random while standing in the men's clothing section, getting annoyed with the sales associate pointed out that the underwear rack was right next to him, and him smugly determining that they should learn something about appropriate behavior and customer service.

Let that all sink in.