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Top Customer Reviews
The book captures many of the key points in Deming's philosophy:
1) Creating metrics based approaches to management, without falling into a quota system.
2) Differentiating between problems caused by the system and problems outside of the system.
3) Focusing on both doing things correctly, and identifying the right tasks to approach.
4) Introducing a Plan, Do, Check, Act cycle of continuous improvement.
If you look at this list, the book presents a blueprint for many of the so called management revolutions of the subsequent 15 years: Excellence, Re-engineering, Process Management, Systems Thinking. This book really is both a trend setter as well as highly important body of theory. The theory is relevant today, as many management problems today can be addressed by his 14 points of management. (Example: A reliance on inspection is bad - build quality into the process. This is highly relevant to software construction today.)
So are there any knocks?
1) You're left with many imperatives, but sometimes without positive prescriptions. For example: If you don't do annual performance reviews, what do you replace it with to determine who gets promoted?
2) The book can be dry and hard to follow. Sometimes it is written as notes pieced together.
3) Many of the companies that Deming held up as models have fallen on tougher times. It seems that today Quality alone is not enough.
Having said this, it should be required reading for any manager. The theory is good, and the book should spark your thinking.
In this context, in Chapter 2, in order to transform American industry, Deming presents the 14 points that constitute his theory of management:
1. Create constancy of purpose toward improvement of product and service, with aim to become competitive and to stay in business, and to provide jobs.
2. Adopt new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
4. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job.
7. Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job.Read more ›
This outstanding book would benefit managers of any organization who need to learn how to achieve success by focusing on producing high quality products and services that the customer wants. The book provides readers with knowledge on the meaning of "quality' and the use of some essential quality tools in their organisations. Deming's famous 14 points provides essential guidance and directions to any organisation to ensure that it is efficiently and effectively run.
This is a well written book, which was published 20 years ago, that comprehensively covers the subject of quality with good illustrations and examples that help to clarify issues and concepts.
Most Recent Customer Reviews
Deming gets right to the heart of any effort to get things done: "It is not necessary to change. Survival is not mandatory. Read morePublished 18 days ago by Scott Eaton
Still a useful book for manufacturers. A lot of experience shared. I was grateful to read it though It takes a lot of patience to do.Published 1 month ago by Dennis ILIN
Deming's message is as important today as it was then.
Recommended reading for anyone interested in QC.
Good business planning.
Not an easy read and repetitive in parts but pretty amazing. As a rational person I appreciate that he based his arguments in statistics. Read morePublished 5 months ago by Joe Olson
Great read, can be a bit dry at time but the content has really helped me improve as a manufacturing engineer and look at systems in a completely different way. Read morePublished 5 months ago by Syed Khizer Hayat
Interesting view on quality and what it is compared to what I am taught from my industry.Published 7 months ago by Keith Askew