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Out of the Crisis [Paperback]

by W. Edwards Deming
4.7 out of 5 stars  See all reviews (79 customer reviews)

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Book Description

August 11, 2000 0262541157 978-0262541152

"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.previously published by MIT-CAES


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Editorial Reviews

Book Description

This book analyses quality control and productivity in all aspects of industry. Dr Deming provides a full account into improving quality, productivity and competitive position while seeing how the key role of management plays a part. The emphasis of the book is a better understanding of the causes and resolving them in the industry business. --This text refers to the Hardcover edition.

About the Author

W. Edwards Deming (1900-1993) was an international consultant in quality and productivity management. In 1987 President Ronald Reagan awarded him the National Medal of Technology.

Product Details

  • Paperback: 507 pages
  • Publisher: The MIT Press (August 11, 2000)
  • Language: English
  • ISBN-10: 0262541157
  • ISBN-13: 978-0262541152
  • Product Dimensions: 8.5 x 5.4 x 1.3 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (79 customer reviews)
  • Amazon Best Sellers Rank: #44,877 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews
59 of 63 people found the following review helpful
5.0 out of 5 stars A quality classic May 12, 2003
Format:Paperback
This is a classic in the world of quality assurance. It is fair to call Deming the father, godfather, grandfather and preacher of the quality movement. This book, written in 1986 after he achieved international fame for helping improve quality in Japan, captures the spirit and ideas that spawned a revolution.
The book captures many of the key points in Deming's philosophy:
1) Creating metrics based approaches to management, without falling into a quota system.
2) Differentiating between problems caused by the system and problems outside of the system.
3) Focusing on both doing things correctly, and identifying the right tasks to approach.
4) Introducing a Plan, Do, Check, Act cycle of continuous improvement.
If you look at this list, the book presents a blueprint for many of the so called management revolutions of the subsequent 15 years: Excellence, Re-engineering, Process Management, Systems Thinking. This book really is both a trend setter as well as highly important body of theory. The theory is relevant today, as many management problems today can be addressed by his 14 points of management. (Example: A reliance on inspection is bad - build quality into the process. This is highly relevant to software construction today.)
So are there any knocks?
1) You're left with many imperatives, but sometimes without positive prescriptions. For example: If you don't do annual performance reviews, what do you replace it with to determine who gets promoted?
2) The book can be dry and hard to follow. Sometimes it is written as notes pieced together.
3) Many of the companies that Deming held up as models have fallen on tougher times. It seems that today Quality alone is not enough.
Having said this, it should be required reading for any manager. The theory is good, and the book should spark your thinking.
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47 of 50 people found the following review helpful
Format:Paperback
W.Edwards Deming is one of the leading thinkers of modern management as a key originator of total quality management. D.Wren and R.Greenwood write, in their 'Management Innovators,' "Deming was critical of U.S. management, perhaps because he had been ignored far so long, but more probably because U.S. firms were losing market share to more quality-oriented competitors. He blamed U.S. management because the wealth of a nation did not depend on its natural resources but on its people, management, and goverment: 'The probem is where to find good management. It would be a mistake to export American management to a friendly country.' "
In this context, in Chapter 2, in order to transform American industry, Deming presents the 14 points that constitute his theory of management:
1. Create constancy of purpose toward improvement of product and service, with aim to become competitive and to stay in business, and to provide jobs.
2. Adopt new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
4. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job.
7. Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job.
Read more ›
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14 of 14 people found the following review helpful
5.0 out of 5 stars A Classic on Quality May 25, 2006
Format:Paperback
Edwards Deming is one of the most outstanding gurus of the quality movement of the 20th century. The book "Out of the Crisis" is a classic in the quality assurance field written by an author who achieved fame after helping to improve quality in Japan, thus helping that country to be an outstanding success story.

This outstanding book would benefit managers of any organization who need to learn how to achieve success by focusing on producing high quality products and services that the customer wants. The book provides readers with knowledge on the meaning of "quality' and the use of some essential quality tools in their organisations. Deming's famous 14 points provides essential guidance and directions to any organisation to ensure that it is efficiently and effectively run.

This is a well written book, which was published 20 years ago, that comprehensively covers the subject of quality with good illustrations and examples that help to clarify issues and concepts.
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7 of 7 people found the following review helpful
4.0 out of 5 stars Tal .N. June 5, 2005
Format:Paperback
Published in 1986, Dr. Deming "Out of the Crisis" seems to form the basis for the transformation needed in American management mentality. Two main subjects are discussed in the book. The first is the exposure of problems and pitfalls in top management operations, the second, relates suggestions and solutions that can solve and transform the way American management operates. 14 core points are suggested by Dr. Deming to address problems in management and are supported by many examples using different scientific methods.

Throughout the book, Dr. Deming promotes the loss of slogans that are even today being practiced by a share of the American Industry, and advocates management that is based on principles such as quality and leadership. At times, the book is not a continuous process that is easy to follow, but overall, Dr. Deming's concepts are transferred to the reader. Dr. Deming's "Out of the Crisis" helped me learn new perspectives about how management and employees can help in building or transforming an industry to a successful one.
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Most Recent Customer Reviews
5.0 out of 5 stars This should be required reading for everyone...
It doesn't really matter whether you're in business, government, education, non-profit, or any type of professional life, there is something to be gained by reading this book and... Read more
Published 1 month ago by RouxTheDay
4.0 out of 5 stars Excellent as long as you have decent people
This is going to sound terribly old-fashioned and non-PC, but the book works fine as long as the people (both managers and non-managers) have some semblance of motivation. Read more
Published 2 months ago by Karl Vogel
5.0 out of 5 stars DEMING way
This book explains in minor detais the ways to improve entire organizations as a all, Including parteners, supllyers, customers, etc
I recommend it to physicians,... Read more
Published 3 months ago by ANTONIO KOMBA
5.0 out of 5 stars Classic principles of transformation: 14 Points
Some books you read simply because to be learned in the field you need to read the seminal books, this is one of those books. Read more
Published 3 months ago by Amazon Customer
4.0 out of 5 stars Book was in Good Shape
The book I received was in perfect shape. The overall content of the book was very good and taught me several things in my masters program. Overall very high quality.
Published 4 months ago by Wesley Everman
5.0 out of 5 stars This book is a classic
This book is a classic. His philosophy was so much about process and respect for people it is amazing. Can not go wrong with Deming.
Published 5 months ago by jeeedbb
4.0 out of 5 stars A must read for any manager, team leader, business owner
Great book and an alternative to typical Old school management. puts values on employees that are overlooked and helps to develop true teamwork in any workplace. Read more
Published 6 months ago by TroyUAL
5.0 out of 5 stars Good Book
I recommend this book to anyone, especially those who are managers. The book provides great tips & ideas for those who plan on succeeding.
Published 7 months ago by Ivette Lopez
5.0 out of 5 stars A shot in the arm for my business planning
The book was of immense help, and clarified for me the path I'm going to take in my management strategies.
Published 7 months ago by David Beaver
5.0 out of 5 stars Exactly What I expected.
This book was in great condition for a used book. I would highly recommend it to any big or small businesses. Read more
Published 8 months ago by Michael Bannan
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