Customer Reviews

Outrageous!: Unforgettable Service...Guilt-Free Selling

5 star:		(6)
4 star:		(1)
3 star:		(0)
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This is the first book I read which has helped take the stress right out of sales. If anyone is in retail knows how stressfull it may be at times. I highly recommend everyone in retail business today to read this book and enjoy your every day to day sales.

Recommended to me by a life-long friend, this book is excellent! Anyone using POS won't have to worry about attracting and/or keeping customers!

I loved every chapter of the book. T. Scott Gross has written so that I feel as if I've known him forever, as if he could see me nodding as he told his stories and made his powerful points. This book has had a tremendous impact on my views of customer service, marketing, and business basics. I want to give a copy to everyone I know, but don't want to part with my own! Read IT!

I love this guy. He puts it right out there about how customer service ought to be, and we all wish that everyone's customer service were as good as some of the shining examples he relates. We are assaulted at every turn by so many bad customer service experiences that we're grateful when someone even does an average job of what they're supposed to do, much less go above and beyond. We should all remember those basic keys to our business: know your customers and their needs and wants; know your product; know what your competitors are doing and how to beat them. Scott Gross goes beyond this with the "outrageous" part: be prepared to do something so extraordinary and unexpected for your customers that they can't help but tell others how great your service is. When was the last time you told all your friends about extraordinary customer service? I have stories from 10-20 years ago that I tell to this day because the service was so great. Do you? I've been fortunate enough to hear T. Scott Gross as a keynote speaker at a conference, and he's just as warm, thoughtful and encouraging in person as he is in his books. If you're in business or deal with the public, or even if you just want to have great family and friend relationships, you must have at least one of his books in your personal library.

If more people read and implemented outstanding service, then we wouldn't be having all those 'siteAsucks.com' and 'siteBsucks.com' web sites.

This book targets the lifeline of any business - your customers -and talks about common sense - how to make them happy - so that they not only come back, but they also tell others!

The concept is very simple. But this is probably the only book I have ever found about delivering "outrageous" service.

I have myself implemented (long before reading this book, of course :-) what I call as "Not Technical Support - But FANATIC'nical Support" on my own site at WebmasterInABox.net

So, it was exciting to see an entire book dedicated to this topic. And in spite of knowing what brilliant customer service is, I had managed to brainstorm about 200 different ideas to provide "outrageous" service, before I had delved even 20 pages into the book.

A great buy. On my top 10 list.

Ravi
Founder & Software Architect

WebmasterInABox.net

book contains lots of ideas and great examples . . . very inspirational . . . makes success simple . . . all we have to do is apply some of gross' POS thinking!!!

Here's a customer service success and sometimes hilarious failure story book, packed with practical, real world ideas that really work that you'll really enjoy reading. Gross says great selling is a by-product of great service. He shares his hard-serve, soft-sell secrets and shows you how to make serving customers more fun and less frustrating once you decide to raise your customer service bar to Positively Outrageous Service.