The Outsourcing Dilemma: The Search for Competitiveness [Import] [Print on Demand (Paperback)]

J. Brian Heywood (Author)

Product Details

• Print on Demand (Paperback): 224 pages
• Publisher: Financial Times/ Prentice Hall (July 10, 2001)
• Language: English
• ISBN-10: 0273656171
• ISBN-13: 978-0273656173
• Product Dimensions: 9.3 x 6.1 x 0.9 inches
• Shipping Weight: 1.1 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #10,777,535 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

9 of 10 people found the following review helpful:

5.0 out of 5 stars A well written A to Z of Outsourcing, November 5, 2001

By 

Michael Barton (London, England) - See all my reviews

This review is from: The Outsourcing Dilemma: The Search for Competitiveness (Hardcover)

Do you work for an outsourcing provider?
J Brian Heywood's book about outsourcing is a comprehensive look at the topic from the perspective of both the client considering outsourcing as a way to improve their competitiveness and the outsourcing service provider. Both types of organisations will gain an invaluable insight into the outsourcing world. The book gives sound advice and backs up the advice with loads of actual examples. The author explains how outsourcing, if handled correctly, has the potential to produce real tangible saving for all types of organisations, not just large ones. He also explains how outsourcing arrangements can fail and what clients and service providers should do to limit their risks of failure.
The book answers the questions:
· Why outsource?
· What are the benefits of outsourcing?
· Which functions should an organisation should consider outsourcing?
· What are the alternatives to full outsourcing?
· How does an organisation choose an outsourcing service provider?
The author argues the case for a `Business Satellite' approach to outsourcing where the client and the service provider establish a separate organisation that is jointly owned so both can share in the future benefits generated from the outsourcing agreement.
I would say that this book is a must read for any organisation looking for ways to improve their competitiveness in today's market.