From the Inside Flap
In today's competitive environment, many companies, large and small, are considering whether to outsource, what to outsource, and where to outsource. Outsourcing, Second Edition gives solid information upon which to base those decisions and provides the guidance and tools to help businesses capitalize on outsourcing opportunities.
Expanded and updated for today's global economy, this Second Edition includes new, in-depth information on the current operating environment, crucial contractual clauses, managing the supplier, terminating the arrangement, accounting for outsourced functions, and current trends. Comprehensive yet accessible, this book addresses the nuts and bolts of how to outsource any part of a company. It includes practical guidance on everything from negotiation to implementation to termination, including:
- How to incorporate outsourcing into company strategy
- Locating the best supplier
- Negotiating a contract
- Transitioning to the supplier
- Managing the function
- Measuring supplier performance
- Handling customer service issues
- Terminating the outsourcing arrangement
Outsourcing covers those key topics for every conceivable part of a company: accounting, computer services, customer service, engineering, human resources, logistics, maintenance, manufacturing, sales and marketing, and administration. It also shows how to use measurement systems, control points, and in-house managers to solve common problems and includes a Gantt chart to facilitate the implementation of each outsourced function.
Ideal for CEOs, CFOs, controllers, executives, senior managers, and outsourcing consultants, this authoritative reference helps companies weigh the benefits and risks involved in outsourcing any business function. It also serves as a guide to help businesses realize the maximum strategic, tactical, and financial benefits from outsourcing.
--This text refers to the
Hardcover
edition.
From the Back Cover
"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike."
—Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow
"Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience."
—Dr. Will Yancey, PHD, CPA Independent Consultant
"Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!"
—James A. Bologa Executive Vice President and CFO Daticon Inc.
"Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate."
—Richard V. Souders President and CEO Premier Data Services
--This text refers to the
Hardcover
edition.
