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Most Helpful Customer Reviews
5 of 5 people found the following review helpful:
1.0 out of 5 stars
Poor quality drum that Panasonic will not replace if defective.,
This review is from: PANASONIC KX-FA84 Drum unit for panasonic fax kx-fl511, fl541 (Office Product)
I purchased the Panasonic KX-FLM651 fax machine back in July '07. Yesterday, October 23, 2007, barely 3 months after my purchase the drum unit failed. I was getting dark black lines down the left side of faxes I received so I called Panasonic. After having me run several tests on the machine, they told me that it is a drum problem, and unfortunately these are not under warranty. Even though testing showed that the drum only had 263 pages printed on it, and that it is rated for 10,000 pages of use, Panasonic would not replace it. I have always been very impressed with Panasonic products, but the FA84 drum unit is one to stay away from. If you find that your fax needs replacement of this, you would be better off buying a new machine (not a Panasonic machine) than taking the chance on this unit, since it costs about $100 to replace.
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Panasonic Drum Unit KX-FL511,
This review is from: PANASONIC KX-FA84 Drum unit for panasonic fax kx-fl511, fl541 (Office Product)
This the third drum unit used in this machine.so far,no problems.
7 of 9 people found the following review helpful:
1.0 out of 5 stars
defective drums,
By
This review is from: PANASONIC KX-FA84 Drum unit for panasonic fax kx-fl511, fl541 (Office Product)
When the time came to replace the drum in my fax machine I went to an office supply store... 3 of them to be exact, including the one I purchased the fax machine from only to find out that these drums now are a special order item and you pay shipping on them. I ordered one had it shipped to my home , installed it and within a month started getting "white" columns running vertical down my received fax pages.. not good because now I am missing critical info. Called the help line and was told I had a defective drum. Cannot return or exchange it because It was a special order so now Panosonic is getting anothewr $100 plus shipping from me. This makes 2 drum purchases in less than 6 mo.
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