Customer Reviews

PANASONIC KX-FA84 Drum unit for panasonic fax kx-fl511, fl541

5 star:		(4)
4 star:		(2)
3 star:		(0)
2 star:		(1)
1 star:		(3)

 

 

I purchased the Panasonic KX-FLM651 fax machine back in July '07. Yesterday, October 23, 2007, barely 3 months after my purchase the drum unit failed. I was getting dark black lines down the left side of faxes I received so I called Panasonic. After having me run several tests on the machine, they told me that it is a drum problem, and unfortunately these are not under warranty. Even though testing showed that the drum only had 263 pages printed on it, and that it is rated for 10,000 pages of use, Panasonic would not replace it. I have always been very impressed with Panasonic products, but the FA84 drum unit is one to stay away from. If you find that your fax needs replacement of this, you would be better off buying a new machine (not a Panasonic machine) than taking the chance on this unit, since it costs about $100 to replace.

This the third drum unit used in this machine.
so far,no problems.

When the time came to replace the drum in my fax machine I went to an office supply store... 3 of them to be exact, including the one I purchased the fax machine from only to find out that these drums now are a special order item and you pay shipping on them. I ordered one had it shipped to my home , installed it and within a month started getting "white" columns running vertical down my received fax pages.. not good because now I am missing critical info. Called the help line and was told I had a defective drum. Cannot return or exchange it because It was a special order so now Panosonic is getting anothewr $100 plus shipping from me. This makes 2 drum purchases in less than 6 mo.

PANKXFA84 KX-FL511/541 High Yield Replacement Drum Cartridge, Black

I have no idea how well the cartridge worked, because after I forked out $100 for it, plus another $30 or so for the cartridge, my Panasonic fax machine, which never really worked all that well during the two years I owned it, stopped working. I'd say if your Panasonic needs a new drum unit, you might be better off saving your money because it's half the cost of a new fax. I bought a Brother Intellifax 4100e for about $300, and I'm very happy with it. Happier than I ever was with that Panasonic.

I brought this drum in late September and started to use in mid-October. Yesterday the drum was already need to be "replaced" -- end of life! This is the most defective product I have purchased! DO NOT BUY IT!

Unfortunately I misunderstood this product. It may be good for 5000 copies, but it does not include a supersized toner cartridge (or any toner for that matter). The manufacturer's recommendation is that the drum unit be changed when replacing the toner cartridge for the 4th time. While I did not install the Drum unit, it does look well packaged and I have no doubt that when the time comes for changing the drum, the life of the fax machine will be extended. The good thing about Amazon is that returns are possible even when it is the buyers fault. If returning it, I recommend using the economical Amazon UPS return offer instead of the Post Office for this product.

I am very satisfied with the prompt service I received from this supplier and I recommend this product.

I NEEDED A DRUM UNIT FOR MY FAX MACHINE AND FOUND IT ON AMAZON.COM AT A VERY GOOD PRICE.

Bought this for the office instead of the much more expensive one we usually buy.

Product arrived promply and as advertised. Purchased item as a backup and have not used it yet