PBX Systems for IP Telephony [Paperback]

Allan Sulkin (Author)

Book Description

ISBN-10: 0071375686 | ISBN-13: 978-0071375689 | Publication Date: April 24, 2002 | Edition: 1

Calling all telecom managers, datacom managers with voice responsibilities, call center managers, VoIP implementers, network integrators, product and service developers; and industry analysts. 'Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms' - Joe Licata, President, Siemens Enterprise Networks.'A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text' - Michael Thurk, Avaya, Group Vice President - Systems. 'Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony' - Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc.The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the market space. In "PBX Systems for IP Telephony", Allan Sulkin, consultant and adviser to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies, evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers. The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link - or the missing link - that interfaces businesses and their customers.This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, "PBX Systems for IP Telephony" should be your first choice.Here's why: no one knows PBX systems and markets better than the author, and no one is better at explaining them; this comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research; you get insights into the potential strengths and weaknesses of next-generation PBX systems; you'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future; and there's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems. When it comes to the PBX, the question often seems to be 'Who's job is it anyway? With this guidebook, you'll be ready to take the responsibility - and get the credit.

Editorial Reviews

From the Back Cover

Calling all--
* telecom managers
* datacom managers with voice responsibilities
* Call Center managers
* VoIP implementers
* network integrators
* product and service developers
* industry analysts

"Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms." -- Joe Licata, President, Siemens Enterprise Networks

"A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text." -- Michael Thurk, Avaya, Group Vice President - Systems

"Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony." -- Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc.

The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.

The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Here's why:

* No one knows PBX systems and markets better than the author, and no one is better at explaining them
* This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research
* You get insights into the potential strengths and weaknesses of next-generation PBX systems
* You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future
* There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems

When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility--and get the credit.

About the Author

Allan Sulkin is the founder of the TEQConsult Group, which advises enterprise communications providers on product development for customer premises . He is widely acknowledged as the foremost expert in PBX (private branch exchange) and ACD (automatic call distribution) communications systems today. His clients include Cisco, Lucent, Siemens, and Nortel. Sulkin is also a columnist and seminar leader for Business Communications Review. His company has its offices in Hackensack, New Jersey.

Product Details

• Paperback: 487 pages
• Publisher: McGraw-Hill Professional; 1 edition (April 24, 2002)
• Language: English
• ISBN-10: 0071375686
• ISBN-13: 978-0071375689
• Product Dimensions: 9.2 x 7.4 x 1.3 inches
• Shipping Weight: 2.3 pounds (View shipping rates and policies)
• Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,194,340 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

2.0 out of 5 stars Thorough, not complete., March 28, 2005

By 

David Perry "PBX newbie" (Texas) - See all my reviews
(REAL NAME)   

This review is from: PBX Systems for IP Telephony (Paperback)

After only 29 pages I found myself constantly asking "what is that, and when did the author define it?". Additionally, there are enough oddly worded sentences that I am unable to follow what is being said. Perhaps I am not the intended audience for the book, but since Sulkin did not include a forward, I can't tell. I am trying to use this as an initial guide to PBX, and find it lacking enought that I am now looking for another book.

6 of 28 people found the following review helpful:

5.0 out of 5 stars Senior Manager, Industry Analyst Relations, September 23, 2002

By 

Brian Davis (Grand Rapids, MI) - See all my reviews

This review is from: PBX Systems for IP Telephony (Paperback)

Today it is very hard to find an individual who can take off, fly, and land the IP, IP PBX, and PBX plane. Most so called Telephony experts can only do one, two at best.