Most helpful positive review
56 of 59 people found the following review helpful
Good product but EXCELLENT SELLER
on September 9, 2013
I purchased this Philps DVD/VHS becasue it was a basic unit. We already had a Philips DVD/VCR but so many movies and other videos are now in DVD format and I wanted a second unit to go with a second television. We have used the unit and it works great.
However, when I purchased the unit I read what was to be included with the DVD/VCR player. The list was as follows: Package Contents: DVP3345VB DVD/VCR Combo , 2 x AA Batteries , Audio/Video Cable , Quick Start Guide , Remote Control , User Manual , Warranty Leaflet.
The owners manual and batteries were not included so I contacted AceElectronics, the company I purchased the unit from, via email. I got an immediate response and the company apologized. They also included a link where I could download the manual and they offered me a refund to purchase the batteries. They also had other Philips DVD/VCR's in stock and after my email someone checked the other boxes. They found all the other boxes were like mine and did not contain either the manual or batteries.
In my opinion AceElectronic has great customer service. And, in the future, when I am looking for or purchasing anything electronic I will always check to see if AceElectronics carries the item before I do business elsewhere. It is very rare indeed to find any company that will stand behind something they did not make. Instead most companies just say "if we didn't make it it's not our problem" and actually most companies will not stand behind something they do manufacture. AceElectronics goes above and beyond for their customers and I truly appreciate their wonderful customer service.