Customer Reviews

PHOTOFLEX 45" White Satin Umbrella

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

I ordered this umbrella because it matched another one that I already had. When I received the umbrella it was broken in two places. Because I needed to use it immediately I rigged it back together and it served the intended purpose. One non-essential piece of the umbrella (a plastic tip) is still missing but it doesn't affect usefullness.

After posting a poor review of the product the company contacted me by phone within three hours. The concerned representative offered to send an additional umbrella at no charge or refund full price. Since I could use another one I chose to do that. A few days later the representative called again and said that the other umbrellas had the same problem so they would be refunding the entire cost and I should keep the defective (but still usable) product. He also explained that they would no longer be selling this item.

Excellent customer service but poor product condition. Note: not quality, condition.

When doing portrait work, few things are more imporatnt that the quality of the light on the subject.

When used with off-camera flashes, place the umbrella as close to the subject as possible, without getting into the frame.

The light is so soft and it "wraps" the subject in a very flattering manner.

I know these umbrellas are for photographic lighting enhancement but my goal was for a wedding under the trees (and rain). Big enough for the bride and groom, obligatory white, and no hoop handle to impede the exchange of rings. Got several for the wedding party, a most unusual and useful attendant gift.