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Most Helpful Customer Reviews
16 of 16 people found the following review helpful:
1.0 out of 5 stars
Shame on you Franklin Covey!,
By Dano (Santa Monica, CA United States) - See all my reviews
This review is from: PLAN PLUS FOR WINDOWS XP V.5 BY FRANKLIN COVEY (CD-ROM)
I'm an IT Director at a midsize organization and I use the FC system for years with my palm. I don't recall the version, but it was simple, did tasks, calendar and contacts.
Got a treo 680 and had to upgrade. Now, I also maintain treo's for several employees as well. I read the reviews here and couldn't believe the software was this bad. Being a provider of tech support, I know how irrational people can be about technology. Sadly, they're correct. I found the user interface confusing, bloated and rather cumbersome to use. As a result, I've been using the software strictly for tasks. Today I tried calendaring and it crashed my treo and after two hours with their tech support, I can no longer synch. There is simply no excuse for this. In addition, I consider it unethical for FC to create such a product that has effectively made me inefficient. Stick with the Palm software or outlook until FC comes up with a viable, intuitive product that matches their paper binders.
13 of 13 people found the following review helpful:
1.0 out of 5 stars
A very poor implementation of what used-to-be a great product,
By
This review is from: PLAN PLUS FOR WINDOWS XP V.5 BY FRANKLIN COVEY (CD-ROM)
I upgraded to v.5 from v.3 on my tablet PC. I was fooled by the prettier interface. I wanted to be able to make more use of the other FC planning tools - daily compass, goals, etc. - and the newer interface included them. So, I bit the bullet and upgraded. BIG MISTAKE!
V.3 synced with my Palm perfectly, and printed my daily calendar with the prioritized task list into a hard copy that looked just like the paper FC plans (with a small battery tablet PC, it was hard to always carry the PC around to meetings. I would take notes with the hard copy and transfer those to the daily notes pages at the end of the day). V.5 didn't sync with my Palm properly, so FC tech support told me to use an earlier build of the software - which still doesn't sync properly! They also told me that they had given up (actually words to that effect) on formatting the printouts to look like FC planner pages, but "the newer features more than make up for that". Sorry, they don't. Not to mention, the product has a very bad habit of not even seeing installed printers - going so far as to tell me that my PC has no printers installed. I can't even print to PDF (yes, Acrobat is on this PC) to have the page print on another computer. I went from a very usable, if minimal, product, to one that isn't usable at all. Now if I can just find the install file for v.3 again....
11 of 11 people found the following review helpful:
1.0 out of 5 stars
A very dissapointed customer,
By
This review is from: PLAN PLUS FOR WINDOWS XP V.5 BY FRANKLIN COVEY (CD-ROM)
Hi,
I have used the Franklin planner software as far back as their Ascend product. I gave up on Plan Plus, as I am still unable to get around the synchronization problems. I have called Franklin tech support numerous times with no answers and no help. It is a real shame when a company of the caliber of Franklin Covey ignores customer complaints and continues to sell this faulty product. If anyone has found a way to use this product with Window's XO and Palm Life drive, please let me know. Bob
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