Most helpful critical review
58 of 80 people found the following review helpful
Take your own risk with PNY memory stick
on February 28, 2005
I received it within 24 hours of my purchase and appreciate for quick free shipment from amazon. However, when I installed it into the PC that stopped working right now, I did not see anything on the monitor. I had previous memory installation experience and it was easy. The memory was in the right place with the tabs/nothces were put together so it was placed correctly. I rebooted the PC but nothing happened. I tried 3 times without any success. At that time, I had noticed that that memory stick was very hot. Then I called to PNY tech support # provided on the package and that person told me that that memory I received from amazon was defective and return to amazon. It was OK to return the item but I could not reboot my PC. He told me to removed the battery from PC and unplugged it for 2+ hours to reset it. I waited 3 hours and put everything back and turn it on. Nothing happened. I called again to PNY tech support and waited 45min and they suddenly cut the line. I tried again and waited another 45 min and they cut the line again (I heard the ringing tone, then suddenly the line was cut off -- twice!!). I cannot wait another hour to be cut off again. It seemed like they are avoiding my call and they already knew that new PNY memory caused my other memory sticked burned. I saw little burned on (gold edges of the sticks) both my old memory stick and new PNY I purchased from amazon. My PC was not only unimproved with this new PNY memory, but I also lost my existing good memory stick (125MB). This meory stick is pretty expensive and I chose brand name expecting for better quality as well as improvement for my PC but now, I even lost my good one and cannot use my PC. You can't tell any difference for this PNY stick until you actually installed into your PC. Don't buy PNY for their quality uncontrolled and poor thech support. The automated voice will tell you check the problems in their website. How one can check when the PC was not working?? You have to wait hours to pass automated voices to get live support and wait more hours to get the live person if you're lucky. They don't hesitate to cut off your line anytime. Amazon should have negative stars and this PNY deserves neg stars.
Update: my PC is not working anymore and not repairable. PNY tech support supervisor told me he had to deal with a couple of similar problems per month (imagine how many people suffer the same problem with PNY's defective items) and nobody got compensation according to PNY policy. Never buy PNY products!!