Customer Reviews

PUR 3 Stage Vertical Faucet Mount with Filter

5 star:		(105)
4 star:		(81)
3 star:		(39)
2 star:		(71)
1 star:		(200)

 

 

I've been a previous owner of a faucet mount PUR filter that lasted for over 4 years before it finally broke. I purchased this particular model thinking that it would also last, but I was disappointed. A couple of months later, it deveolped a hairline crack just below the filter indicator. I thought I just might have accidentally hit the housing, so I purchased the same model again. Well, this same crack appeared, and now I have contacted P&G. I am seriously thinking of purchasing a different brand.

 

So this is my second PUR water filter mount. Both were this same model. Right out of the package they work great. It's not entirely necessary as our water is already clean out of the faucet, but it does remove any particulates that may reside in the distribution piping and home piping, as well as removing the chlorine residual that is in most tap water. After about a year, coincidentally just as the one year warranty expires, the valve that bridges between the faucet and the filter begins to degrade. Now even when the filter is turned off, water still flows through the valve and through the filter thereby dramatically decreasing the lifespan of the filter since water is always flowing through it. This is a POOR engineering design that should have been addressed by this company. This is the reason why I'm giving it one star. I figured my first filter was just a fluke, but this problem was confirmed yet again on my second filter.

My recommendation:
1) Go for a faucet mount that you don't have to physically turn to activate. I feel that the repetitive action of turning this up and down multiple times a day leads to premature fatigue of this product.
2) Don't worry so much about ancillary features like lights, etc. The filter is what you should be concerned about since this is what is polishing your water.
3) Look for NSF Certification. NSF 42 is for aesthetic effects. Even better is the NSF 53 is for removing health related contaminants. NSF 58 is for reverse osmosis filters which removes even more chemicals than the 53, however I feel this is a bit overkill for a home filter.
4) Go for a product that has at least a 3 year warranty. That way you don't have to keep spending $30+/- every year on the same darn product. I'm surprised that this product has a 5 year warranty when the same model in my local Home Depot only had a one year warranty.

After doing some more research, I've found this product here:
Bestfilters Countertop Superior Water Filter System - White - with 1 Micron Carbon Block Water Filter
Price isn't too bad and it is certified for NSF 53. The KX Matrikx PB1 filter has an ABSOLUTE pore size of 1 micron, which removes giardia and cryptosporidium as these guys are larger in size than 1 micron. Be careful of filters that claim a NOMINAL pore size of 1 micron as these can let 20-30% of particles greater than 1 micron through.

Hope this helps.

 

I was pleasantly surpised to see just how easily this filter installed on my kitchen faucet. Although I had great tasting water before its installation, I feel better now knowing that the water is "cleaner" than before. There are only two drawbacks that I see, namely, the filter often gets in the way when filling a pot for on the stove, and the replacement filters are not cheap---they each cost about as much as HALF the price of the original filter system. I have had my filter system for a bit more than three months, and the replacement indicator just became visible...time to spend money for a new filter cartridge!

While the filtered water from the Pur system tastes great it just isn't worth the hassle. After trying both vertical and horizontal styles I have given up on Pur. I have been through 5 of them and none has lasted through more than 3 filters. The unit will start leaking and spraying all over the kitchen and since it is entirely plastic there is no way to repair them. I personally have had good luck with contacting Pur. Twice they replaced the unit at no cost but the replacements broke within a couple of months. But replacing shouldn't be the answer. I don't know what to buy next as every other brand seems to have similar problems. And the companies don't seem to be trying to find a solution to the defects.

Like many others here, I've had a problem with this product cracking and leaking in the same spot (near the "Filter Life Monitor").

I have purchased 2 of these now in succession, both had the same defect.

The first developed a leak after the first replacement filter, right at the little window where you can monitor the filter life.

Because I had bought a 3 pack of replacment filters I decided to try again, perhaps the first leak was a fluke.

The second experienced a leak in the same spot-- on the first filter.Once these things are leaking you are mixing filtered water with unfiltered and what is the point?

I've read reviews dating back at least 4 years from customers having the same problem.

If there is a defect or a problem in manufacturing it doesn't look like Pur (and Proctor and Gamble) is addressing it.

I guess I'll try the pitcher style filter, I most likely won't be purchasing a Pur model.

I've used Brita before for the pitcher style and they seem to work fine.

It really is too bad that the thing doesn't work, because otherwise the design and price and installation all seem to be as advertised on the box.

I've been using this product for almost two years and it's been kind of a rough ride. The water tastes great and the cartridges usually last at least two months for my family, and we drink a lot of water.

The problem lies in the construction of the unit itself. I have to replace the little rubber o-ring inside the hinge of the filter unit every two months or so as it begins to tear and allows the faucet to leak considerably. Also, a leak has formed at the edge of the life indicator window, threatening to shoot the user in the abdomen every time the filter is used.

The water is great. The cardridges last an acceptable amount of time but are expensive (as are they all.) The construction is somewhat shoddy and you'll want to replace yours within a year or two.

The product has been working great for 7 months, then it started leaking below the filter indicator. I went online to check the warranty information. Instead of offering a 5 year warranty (as is advertised), the PUR website now says that this product only has a 1 year warranty. We'll see how the return process goes.

Somehow, the filter releases little white specs into the water it filters. I thought it was supposed to remove visible specs... It sure makes me question its effective.

If you watched Dr. Oz yesterday then you know that he recommends filtered water over bottled. No more expensive bottle water for me. Its Pur all the way!

I have used Pur filters for many years and I too was disappointed when my most recent model leaked as mentioned by other reviewers. I decided to try to get to the bottom of the problem. Before I describe my findings I would first like to state that this pur filter is FAR superior to the Culligan filter so highly rated on Amazon. I have the Culligan version and users have no way to know when the filter needs to be replaced. It's replaced after a specified number of months whether one runs 10 gallons or 10000 gallons of water through it. Thats not for me. I want to KNOW when my filter needs to be replace and the Pur accurately provides users with this info. In addition, the new water switching mechanism on the Pur is MUCH more smooth and effective than the Culligan.

I decided to "like" Pur on Facebook and this is what I discovered: There are, indeed, many people experiencing leakage and complaining on the FB page. Pur is very quick to respond to this on FB. The problem centers around one of the adaptors that does not have enough threads to be effective and it leaks. Pur will replace this adaptor free of charge with a more effective model. I called in and their automated phone prompts were simple, my adaptor arrived and my Pur functions flawlessly.

According to Pur, the adaptor has been replaced but some retailers (Amazon) still have the model with the older adaptor. The new adaptor is part of the currently shipping units from Pur.

I use Amazon reviews for EVERYTHING. In this case, the Pur has gotten a bit of a black eye but it is, by far, the best low priced filter available.

I bought my first PUR faucet mount about 4-5 years ago. It was a vertical mount that lasted about 2.5 years. Since there is a 5 year warranty I called the company and they quickly and graciously sent me a newer version.

The sent model was a horizontal mount and supposed to be a slightly better mode. It was great for about 9 months, then the housing cracked and water began running down the sides and spraying out slightly. Again I got a replacement. The second horizontal mount lasted less than 6 months before cracking and water spraying all over. The faucet mount had not been hit or impacted in any way . (I live alone, so I am certain of this.) At this point I decided to just send an email to Pur I emailed the company, asking if they had any products that held up without cracking of the housing because I love the filtration itself. When I got no response in over three months, I sent the email out again, and then I received an email with an apology, and informing me that I would be receiving a coupon by mail. The coupon entitled me to buy any PUR product at PUR's expense.

I got another three stage filter system, this time returning to the vertical mount, hoping it would last a couple of years like my first one. It has lasted only a couple of months--through only one filter change--and now every time I turn the water up to a medium flow it shoots out several inches to the right. If I keep the flow slow, the water, instead, runs along the outside of the mount as well as through the mount, mixing potentially contaminated water with the other water. I have tightened the mount and adjusted it, as well. The reality is that the filter portion is pulling away from the mount, allowing some water to leak through the mount and out the side. If I lift the filter up as the water flows, ithe gap is pretty well closed and the water runs more efficiently along its intended course.

This is the 3rd or 4th Pur water filter that I've had. The first few times I tried the models without the "filter-life indicator" window. All of them eventually leaked and had to be discarded. With the model that I now own, I have had exactly the same problem as described by others here - half-way through the very first filter, it started leaking from the indicator window - at first it was a slow leak but after a few weeks turned into a spray that gets all over you. In general, these Pur filters do not last very long, and this model with the clear window definitely has a design defect - I would warn anybody to avoid purchasing this item or similar Pur faucet filters. I'm going to try a Brita filter.